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  • September 20, 2016 at 2:30 pm #689243
    Inovatik

    After entering the user and api key in Enfold Options -> Theme Update, WordPress theme page has displayed new version available for the Enfold theme. Trying to update from here, has resulted in the following error:

    Update Failed: 502 Bad Gateway 502 Bad Gateway nginx <!-- a padding to disable MSIE and Chrome friendly error page --> [...]

    The site is blocked in maintenance mode. After removing the .maintenance file from the root, the site works with the old theme version.
    Using the Update Now button from the Enfold Options -> Theme Update gives the Briefly unavailable for scheduled maintenance. Check back in a minute. warning and the site is again in maintenance mode.

    Removing the .maintenance file from the root again, the site is down:

    The novastig.com page isn’t working
novastig.com is currently unable to handle this request.
HTTP ERROR 500

    Warnings in error_log from root:

    [20-Sep-2016 12:05:10 UTC] PHP Warning:  posix_getpwuid() has been disabled for security reasons in /home/xxxxxx/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 210
[20-Sep-2016 12:05:37 UTC] PHP Warning:  ini_get_all() has been disabled for security reasons in /home/xxxxxx/public_html/wp-includes/load.php on line 1023

    Warnings and a fatal error in error_log from wp-admin folder:

    [20-Sep-2016 12:08:02 UTC] PHP Warning:  ini_get_all() has been disabled for security reasons in /home/xxxxxx/public_html/wp-includes/load.php on line 1023
[20-Sep-2016 12:08:02 UTC] PHP Warning:  require_once(config-bbpress/config.php): failed to open stream: No such file or directory in /home/xxxxxx/public_html/wp-content/themes/enfold/functions.php on line 445
[20-Sep-2016 12:08:02 UTC] PHP Fatal error:  require_once(): Failed opening required 'config-bbpress/config.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/xxxxxx/public_html/wp-content/themes/enfold/functions.php on line 445

    We had to restore the 3.7.1 version from the original zip file…

    We will try to update to 3.8 the same way, after asking the client to download and send us the new zip.

    This and the (n)ever loading builder bug has lead to a frustrating experience with this theme. At least until now. :(

    September 20, 2016 at 3:04 pm #689295
    Inovatik

    We found a copy of the 3.8 version in a temporary sub-folder in the wp-content/upgrade folder. Moving it to the theme folder, we were able to activate the new version. We are not sure that this copy is complete, so we will proceed and reinstall via ftp when we will have the original zip from our client. But, so far, the site seams to work with the new 3.8 version, including the page builder, which no longer hangs. We will edit/save some pages and see how that will work.

    September 21, 2016 at 9:23 am #689680
    Rikard

    Hi,

    Thanks for the feedback and glad you got it working. Let us know if you should need any help on the matter.

    Best regards,
    Rikard

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