Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • July 22, 2014 at 12:02 am #294084
    Presumebox

    Hi there:

    According to one review, has encountered a fatal error and I suggest the following in support of Hosting:

    “From what I see the error is due to being called a get_header function that is not defined anywhere.

    Therefore, the error might be caused by the fact of the matter is found improperly installed, so not certain files, or that this issue is not directly compatible with the version of WordPress you are using. ”

    July 22, 2014 at 4:27 pm #294424
    Yigit

    Hi Carlos!

    Please try re-updating the theme via FTP – http://vimeo.com/67209750
    You can see get_header in index.php file in Appearance > Editor

    Regards,
    Yigit

    August 26, 2014 at 3:08 pm #309347
    Presumebox
    This reply has been marked as private.
    August 28, 2014 at 1:04 am #310147
    Josue

    Hi!

    The get_header function is a native WordPress function, i’d suggest re-installing WordPress.

    Regards,
    Josue

    August 28, 2014 at 1:13 pm #310389
    Presumebox

    Hi there;

    As I can reinstall wordpress without losing the design and content of the web?

    August 28, 2014 at 1:20 pm #310391
    Yigit

    Hi!

    Please go to Dashboard > Updates and click “re-install now” button

    Best regards,
    Yigit

    August 28, 2014 at 3:17 pm #310460
    Presumebox
    This reply has been marked as private.
    August 28, 2014 at 6:45 pm #310601
    Josue

    Hi!

    Try re-installing the theme via FTP, according to that error this file isn’t present:

    /enfold/config-templatebuilder/avia-template-builder/php/shortcode-helper.class.php

    Regards,
    Josue

    August 28, 2014 at 9:16 pm #310650
    Presumebox

    Hola Josue:

    He vuelto a instalar el tema en su ultima version y sigue con el mismo problema, sigue dando el mismo error.

    He revisado el fichero ” shortcode.helper.class.Php ” y si esta en la carpeta correspondiente.

    Que puedo hacer?

    August 28, 2014 at 9:23 pm #310654
    Josue

    Pero, esta este error interrumpiendo el funcionamiento del site? por lo que veo es de hace 2 días.

    26-Aug-2014 11:55:59 UTC] PHP Fatal error: Class ‘ShortcodeHelper’ not found in /home2/presume1/public_html/presumedebebe.es/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php on line 328″

    August 29, 2014 at 2:56 pm #310949
    Presumebox

    Hola Josue:

    Hable con los administradores del Hosting y ya se ha resuelto el error.

    Muchisimas gracias por vuestra atencion.
    Saludos
    Carlos

    August 29, 2014 at 3:32 pm #310966
    limedrop
    This reply has been marked as private.
    August 29, 2014 at 5:36 pm #311022
    Josue

    Hi @limedrop,

    Sure, provide us a temporary admin to check if we can reproduce this problem.

    Regards,
    Josue

    August 29, 2014 at 7:04 pm #311051
    limedrop
    This reply has been marked as private.
    August 30, 2014 at 6:21 am #311176
    Ismael

    Hey!

    Thank you for the update.

    Still not sure why it’s not working. Please try to go to wp-content/plugins folder then rename all the folders temporarily.

    If that doesn’t work, you might need to install WordPress from scratch. Please try to use this plugin to export the database: http://wordpress.org/plugins/wp-migrate-db/

    Refer to this link for more info on how to properly transfer the database:

    http://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/
    https://code.tutsplus.com/tutorials/migrating-your-wordpress-database-wp-migrate-db-production-to-development–wp-32684

    Make sure that you have a backup on your server before doing this. Much better if you can revert back to a working version of the site.

    Regards,
    Ismael

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)
  • You must be logged in to reply to this topic.