Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • February 1, 2023 at 7:45 pm #1396283
    forestrygy

    Good day,

    We seem to be unable to do anything with this theme. We’ve done a theme update and lost our customisations, and now we have been forced to use the child theme. When we try to make changes, we get two messages – “saving didn’t work, please reupload and try again”, and we cannot modify or update our pages. The Avia layout builder keeps loading, and for any updates, the message “updating fails comes up”. It is similar to posts.

    I also tried deactivating plugins to see the issue, but nothing helped. Can you assist us?

    If you need any other credentials, please let us know.
    Thank you.

    February 2, 2023 at 4:03 am #1396316
    Ismael

    Hey forestrygy,

    Thank you for the inquiry.

    We get an error from Google Maps when editing any of the pages, but when we checked the Enfold > Google Services panel, the map is disabled, and no API key has been added. Did you load the map script somewhere else?

    Best regards,
    Ismael

    February 2, 2023 at 6:18 pm #1396439
    forestrygy

    No, we didn’t because the map isn’t being used at all on the site. The designer didn’t think it was necessary.

    February 3, 2023 at 4:26 am #1396477
    Ismael

    Hi,

    We tried editing the functions.php file to add the following code, which should disable the map script from the theme, but we always get an error. Please try to add the code on your end.

    
function my_output_google_webfonts_script( $activate ){
  return false;
}
add_filter( 'avf_output_google_webfonts_script', 'my_output_google_webfonts_script', 10, 1 );

function disable_google_map_api($load_google_map_api) {
        $load_google_map_api = false;
        return $load_google_map_api;
}
add_filter('avf_load_google_map_api', 'disable_google_map_api', 10, 1);

    This is the map script error that we get when editing a page.

    js?v=3.51:207 
Loading the Google Maps JavaScript API without a callback is not supported: https://developers.google.com/maps/documentation/javascript/url-params#required_parameters

    Best regards,
    Ismael

    February 6, 2023 at 6:36 pm #1396876
    forestrygy

    Thanks for the update Ismael and apologies for the late response. Finally added the code to the function file.

    February 6, 2023 at 8:42 pm #1396894
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    February 7, 2023 at 1:41 pm #1396981
    forestrygy

    The issue still remains. The page builder is still loading on the website, and we keep getting ‘updates failed’ for everything else. And we cannot do anything to the pages, posts and portfolio. So nothing has been resolved. The theme is unuasable.

    February 7, 2023 at 7:22 pm #1397032
    Rikard

    Hi,

    The server is returning a 404 error on the file in private, could you reach out to hosting provider and ask why the server is responding with that error message please? If you have server error logs, then please share them with us.

    Best regards,
    Rikard

    February 10, 2023 at 7:03 pm #1397496
    forestrygy

    Hello Rikard. I sent this message to the host. Please bear with us. Awaiting a response. It’s a government entity, so things are a bit slow.

    February 10, 2023 at 8:11 pm #1397506
    Rikard

    Hi,

    No problem, we’ll keep this thread open for you.

    Best regards,
    Rikard

    February 13, 2023 at 5:29 pm #1397784
    forestrygy

    Hi Rikard,

    Thanks for your patience. I didn’t get the server logs, but the host says they fixed the issue and asks if you can check to see if you’re still getting the error message. What I have noticed, however, is that I can finally add posts through a work-around but can’t upload images, etc. But mostly, anything using the Avia Layout Builder (pages and portfolio items) is still loading. If the issue persists I will insist we get the logs.

    • This reply was modified 1 year, 9 months ago by forestrygy.
    February 13, 2023 at 6:05 pm #1397789
    forestrygy

    Actually, please see the logs in the private content.

    February 13, 2023 at 7:07 pm #1397801
    Rikard

    Hi,

    Thanks for that. I couldn’t find much useful in those logs unfortunately, but the call to admin-ajax.php might be blocked by a security setting on the server?

    You can check the error message yourself if you select to edit a page, then inspect the page and go to the console tab in the inspector.

    Best regards,
    Rikard

    February 15, 2023 at 2:53 am #1398001
    forestrygy

    Thank you so much. I would say let’s close the ticket. I’ve handed it over to the host to resolve. If anything else arises I will let you know.

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Error Messages Saving or Modifying Theme’ is closed to new replies.