Error message while trying to update

Hey buddy1,

Thank you for the inquiry.

The latest version 4.8.2 shows up in the Enfold > Theme Update panel. What is the error that you get when you try to update the theme?

Is there a site backup? We would like to try and update the theme from the dashboard. A restore point or a site backup might be needed in case something went wrong.

You can also try to update the theme manually via FTP.

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Best regards,
Ismael

Hi,

We get this error when we try to update the theme, and it looks like your token does not have the correct permissions.

Errors occurred checking on 2021/05/07 08:26:
Download Package URL: Errorcode 403 returned by Envato: Forbidden:
– response_code: 403
– reason: scope-missing
Download Package URL: A problem occurred accessing your download link. Unable to perform update.
Following Envato package errors occurred:
Enfold – Request for Download URL failed.

Please generate another token and make sure that the token has the necessary permissions.

View and search Envato sites (checked by default)
View your Envato account username
View your email address
View your account profile details
Download your purchased items
Verify purchases of your item
List purchases you’ve made

The following documentation should help.

// https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

Best regards,
Ismael

Hi,
Glad to hear Ismael was able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike