Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • December 15, 2016 at 12:55 am #724696
    apajo

    When I update enfold (child theme) I recently receive a warning so I’m wondering if there’s a problem I need to fix.

    “Warning: Error while sending QUERY packet. […]”

    [for full message see private content]

    December 16, 2016 at 5:51 am #725165
    Rikard

    Hey apajo,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    December 22, 2016 at 5:23 pm #727588
    apajo

    See below, thanks!

    December 22, 2016 at 6:16 pm #727602
    Basilis

    Hi!

    Can you pleas generate a new envato API key and let us know ig that works out for you?

    Thanks a lot

    Regards,
    Basilis

    March 21, 2017 at 11:05 pm #764415
    apajo

    I have created a new key, replaced it within wordpress and updated to the newest enfold version, but I still get the error message (see below).

    March 24, 2017 at 9:19 pm #766393
    Vinay

    Hi,

    We do not have the site URL to access the admin page. If you are still getting an error while trying to upload the child theme using the wordpress dashboard please upload the child theme via FTP to the themes folder.

    Using a Child Theme

    Best regards,
    Vinay

    March 24, 2017 at 11:20 pm #766407
    apajo

    I am using a child theme and I update it trough the update function within WP.

    March 25, 2017 at 7:03 am #766518
    Vinay

    Hey!

    That’s great you are able to upload/update the child theme. Please feel free to let us know should you need further assistance.

    Regards,
    Vinay

    March 25, 2017 at 3:37 pm #766631
    apajo

    Well, the error message I was starting this thread about still appears.
    Here is my OP:

    “When I update enfold (child theme) I recently receive a warning so I’m wondering if there’s a problem I need to fix.
    “Warning: Error while sending QUERY packet. […]”

    [for full message see private content]

    March 25, 2017 at 3:50 pm #766639
    Mike

    Hi,
    Can you please include the site url, so we can take a closer look.

    Best regards,
    Mike

    April 6, 2017 at 8:55 pm #773490
    apajo

    See below

    April 10, 2017 at 4:03 pm #775526
    Vinay

    Hi,

    I checked your site and also the console is clear of any error messages. It appears to work properly.
    Could you please let us know when exactly you get the error message? If it is during the update process please deactivate all plugins before updating and try again.

    Best regards,
    Vinay

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