Viewing 5 posts - 1 through 5 (of 5 total)
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  • April 11, 2023 at 4:34 pm #1404118
    Jainanvanmeteren

    Whenever i navigate to the homepage i receive an error message saying the following: ‘A critical error has occurred on this site.’

    I’ve contacted the hosting company and they said the theme probably conflicts with wordpress 6.2. However, my other enfold websites don’t seem to have any issues at all. Can you please look into it and see if the problem can be fixed?

    April 11, 2023 at 7:00 pm #1404155
    Rikard

    Hey Jainanvanmeteren,

    Thanks for the login details. Could you share server error logs with us please?

    Best regards,
    Rikard

    April 12, 2023 at 12:47 pm #1404214
    Jainanvanmeteren

    Hey Rikard,

    Is the log below the information you need?

    groenerisoleren.nl/:1 Failed to load resource: the server responded with a status of 500 ()

    April 12, 2023 at 2:04 pm #1404219
    Jainanvanmeteren

    I’ve also just received this information from the server error log

    AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught DivisionByZeroError: Division by zero in /var/www/vhosts/groenerisoleren.nl/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcode-helpers/class-avia-slideshow.php:1073\nStack trace:\n#0 /var/www/vhosts/groenerisoleren.nl/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcode-helpers/class-avia-slideshow.php(634): avia_slideshow->html_advanced_slide()\n#1 /var/www/vhosts/groenerisoleren.nl/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullsize/slideshow_fullsize.php(1238): avia_slideshow->html()\n#2 /var/www/vhosts/groenerisoleren.nl/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-shortcode-template.php(1332): avia_sc_slider_full->shortcode_handler()\n#3 /var/www/vhosts/groenerisoleren.nl/httpdocs/wp-includes/shortcodes.php(355): aviaShortcodeTemplate->shortcode_handler_prepare()\n#4 [internal function]: do_shortcode_tag()\n#5 /var/www/vhosts/groenerisoleren.nl/h…’, referer: https://groenerisoleren.nl/.

    April 12, 2023 at 7:13 pm #1404257
    Rikard

    Hi,

    Thanks for that. You had an invalid input in the Minimale hoogte van diavoorstelling in pixels field, please only add numbers in that field. Your front page is working as it should now.

    Best regards,
    Rikard

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