Viewing 11 posts - 31 through 41 (of 41 total)
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  • Author
    Posts
  • October 6, 2020 at 10:44 am #1250797
    Nikko

    Hi Stephen,

    I see, can you try to use this plugin instead: https://envato.com/market-plugin/upgrading/
    Let us know if it helps.

    Best regards,
    Nikko

    October 6, 2020 at 10:46 am #1250798
    envato99

    Thanks Nikkko,

    I’ll try it on Saturday —I can’t experiment during the week.

    Stephen.

    October 6, 2020 at 3:58 pm #1250875
    Nikko

    Hi Stephen,

    I see, we will wait for it then.

    Best regards,
    Nikko

    October 10, 2020 at 1:52 pm #1251857
    envato99
    This reply has been marked as private.
    October 13, 2020 at 8:35 am #1252469
    Nikko

    Hi Stephen McAteer,

    I apologize I failed to see that with 1 regular license and token you can only use it one website only.
    With both staging and your live site, it makes two which Envato wouldn’t allow. Then the workaround is to do manual updates on the staging and via theme options in live site.

    Best regards,
    Nikko

    October 13, 2020 at 9:46 am #1252488
    envato99

    Hi Nikko

    I did try to update the theme manually even when I only had one site (I had deleted the staging site) but no success.

    Any ideas?

    Thanks

    Stephen

    October 13, 2020 at 10:13 am #1252497
    Nikko

    Hi Stephen,

    If the permissions are sufficient in the token then the only possibility that I could think of is the site server having some firewall that blocks Envato.

    Best regards,
    Nikko

    October 15, 2020 at 6:03 pm #1253075
    envato99

    Nikko — I recently installed WordFence, a security plugin. I’ll disable it at the weekend and see if that helps.

    Stephen.

    October 16, 2020 at 7:24 am #1253165
    Nikko

    Hi Stephen,

    Sure, also please remove the token from the staging site.

    Best regards,
    Nikko

    October 17, 2020 at 4:03 pm #1253499
    envato99

    Nikko,

    This problem is resolved now. Thanks for your help.

    Stephen.

    October 18, 2020 at 7:01 pm #1253666
    Victoria

    Hi envato99,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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