Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • June 25, 2019 at 10:44 am #1113193
    thaihand

    Hi,
    At a page we use buttons with a manually link to add a variation of the product directly in the cart.
    We work with Woocommerce for the shopping cart.
    It has always worked well, but at this moment when I click on the button sometimes it works well and sometimes I get an error.
    The URL shows than: website.com/manually.

    As if the link isn’t seen, but the part ‘manually’ is.
    Is there a solution for this?

    June 26, 2019 at 3:06 pm #1113622
    Basilis

    Hey thaihand,

    Have you added any plugin lately?

    Best regards,
    Basilis

    June 26, 2019 at 4:04 pm #1113644
    thaihand

    Hey Basilis,
    Thanks for the response.
    I think only a plugin to show a quiz on our site (ARI Stream quiz).
    Can that be the problem?

    Regards, Jenny

    June 27, 2019 at 6:58 pm #1114065
    Victoria

    Hi Jenny,

    Well, you can disable that plugin and see if it was the one causing the issue.

    Best regards,
    Victoria

    June 28, 2019 at 11:52 pm #1114376
    thaihand

    Hello Victoria,

    That doesn’t help. Any other idea?

    Regards, Jenny

    June 29, 2019 at 4:18 pm #1114452
    Victoria

    Hi Jenny,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    July 3, 2019 at 4:30 pm #1115507
    thaihand

    Yes, hereby the asked information.

    July 4, 2019 at 8:05 pm #1115874
    Victoria

    Hi thaihand,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    July 9, 2019 at 9:09 am #1116960
    thaihand

    Hello Victoria,

    We deactivated all the plugins one by one, but this didn’t help. The error still appears.
    What can we do next?

    Best regards,
    Jenny

    July 11, 2019 at 3:34 am #1117644
    Ismael

    Hi,

    Thank you for the update.

    We don’t seem to be getting any errors when we click any of the “Register Now” buttons. The programs are properly added to the cart as shown in the screenshot.

    // https://imgur.com/a/PKd091b

    What is actual error that you see on your end?

    Best regards,
    Ismael

    July 12, 2019 at 9:39 am #1117993
    thaihand

    Hi Ismael,

    Sometimes the buttons are working fine and other moments I get this message:

    Error message /manually

    As you can see the url ends then with manually.

    Regards, Jenny

    July 13, 2019 at 8:13 pm #1118385
    Mike

    Hi,
    I took at look at your page and found that you had a hidden error:

    404 Failed to load plugin url: /wp-content/plugins/social-warfare/assets/js/sw-shortcode-generator.js

    and that your top left column with the buttons had the column link set to “manual link” with an empty link field:
    2019-07-13-140511
    I set this to “no link” and now the error doesn’t occur, please clear your browser cache and check.
    I recommend disabling the “social-warfare” plugin which is giving the 404 error above.

    Best regards,
    Mike

    July 15, 2019 at 4:36 pm #1118858
    thaihand

    Hello Mike,

    Thank you for the response.
    I will check the link fiels in the future and we will check for another plugin for the social media buttons.

    I’m glad you have found the problem.

    Kind regards,
    Jenny

    July 15, 2019 at 4:38 pm #1118862
    Jordan Shannon

    Hi,

    Did you need additional help, or shall we close this topic?

    Best regards,
    Jordan Shannon

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