-
Posts
-
HELLO dear customer service am the webmaster of http://www.rabauds.eu and i advice my client to get and pay the
enfold theme, which he did . i could install it on a wordpress core, the problem is that it does not match with my email and i cant login to your website and acces help and forum and everyhtning in fact.
Please after verifications could you send me new credentiels my client is logged i suppose with (Email address hidden if logged out) but i cannot login with it because of google security purposes.My google account is (Email address hidden if logged out) and my usual mail is (Email address hidden if logged out)
this is the one to use
Sorry to distrub you with stupid installation but i, really need to login by my own on your web site and envato if it is neessary
Please help this is an urgent request thanks for your help i do appreciateAll my gratefulness Bill
Hey HOOGVELD,
Thanks for your question but there are no users for any of those email addresses above, perhaps your client didn’t register for support yet?
Go to: Register a new account and enter your client’s Purchase Code
Then if he has not created a support account try entering your email address to create a support account.
We can not change the owner of the license in Envato’s system, so if your client has already created a support account with a different email then ask him for the login details so you can login.Best regards,
Mike
- You must be logged in to reply to this topic.