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  • September 22, 2016 at 8:44 pm #690394
    _bbw

    Steps I made:

    1) First, I copied the “enfold” folder via FTP into my wp-content/themes folder.
    2) After successful upload, I activated “Enfold” in WP Backend
    3) From this step on, there wasn’t any page available in the backend! White pages only! Frontend has been changed to Enfold.

    When I try to login again, I cannot get to any page.
    Maybe I should mention, that I use the plugin “all-in-one-wp-security-and-firewall” where I changed my login page (i.e. differs from “…/wp-admin”)
    I do not have any clue, how to get back to the state before activation enfold.
    I did not have any problems with a theme before (theme “Sydney” was activated prior to my failing Enfold trial).
    What should I do now??

    September 22, 2016 at 8:52 pm #690397
    _bbw

    As a short term measure, I renamed “enfold” folder via FTP an got my WP-backend back. Now, theme “Sydney” is active again.
    But the reason I purchased “Enfold” was that I also wanted to use it ;-)
    So, what can I do to activate Enfold without having troubles?

    September 22, 2016 at 9:26 pm #690413
    _bbw

    System Information:

    Site-Information:

    Plugin Version : 4.1.5
    WP Version : 4.6.1
    WPMU: No
    MySQL Version : 5.5.52
    PHP Version : 5.4.45-4+deprecated+dontuse+deb.sury.org~precise+1
    CURL Library Present : Yes
    Debug File Write Permissions : Writable

    PHP:

    PHP Version : 5.4.45-4+deprecated+dontuse+deb.sury.org~precise+1
    PHP Memory Usage: 35.21 MB
    PHP Memory Limit : 48M
    PHP Max Upload Size : 32M
    PHP Max Post Size : 48M
    PHP Allow URL fopen : On
    PHP Allow URL Include : Off
    PHP Display Errors : Off
    PHP Max Script Execution Time : 30 Seconds

    Active Plugins:

    Name Version Plugin URL
    All In One WP Security 4.1.5 https://www.tipsandtricks-hq.com/wordpress-security-and-firewall-plugin
    Cookie Law Info 1.5.3 http://wordpress.org/extend/plugins/cookie-law-info/description/
    SVG Support 2.2.3.2 http://wordpress.org/plugins/svg-support/
    TinyMCE Advanced 4.4.1 http://www.laptoptips.ca/projects/tinymce-advanced/
    Yoast SEO 3.5 https://yoast.com/wordpress/plugins/seo/#utm_source=wpadmin&utm_medium=plugin&utm_campaign=wpseoplugin
    WP Statistics 10.3 http://wp-statistics.com/

    September 23, 2016 at 5:27 am #690468
    Jordan

    Hi,

    Thanks for reaching out to us!

    I would suggest deactivating all plugins before installing the Enfold theme and then activating the theme. A plugin may be conflicting with the theme and is causing the issue.

    Thanks for the detailed information but if you still experience issues, could you provide us with FTP access and access to your WordPress dashboard so that we can take a closer look.

    Best regards,
    Jordan

    September 23, 2016 at 12:02 pm #690633
    _bbw

    Hi,

    I did as you suggested an succeeded in activating the theme, but there are a lot of plugins that cause issues, after I activated them one by one:

    Yoast SEO (causing white pages on all backend menu items!) … this widely spread plugin causes a complete malfunction of the backend. Only remedy is to rename plugin folder via FTP to deactivate the plugin.

    But the following plugins also cause issues (I have the German version of WP):

    SVG Support (sometimes white screen, especially “Design – Anpassen” or page after activing Plugin)
    All In One WP Security (sometimes white screen, especially “Design – Anpassen” or page after activing Plugin)
    same with:
    WP Statistics

    It seems that WP backend runs instable with Enfold. Page “Design – Anpassen” delivers “white screen” most of the times. By using browser feature “previous page” the backend will occur again. But issues with “Design – Anpassen” remain (sometimes when clicking through other menu items, the page “Design – Anpassen” displays even with critical plugins activated. But in most cases it doesn’t).

    The following plugins seem to cause no problems:
    – Cookie Law Info
    – TinyMCE Advanced

    Conclusion: it is not just one plugin that causes issues with the theme!

    Is there a secure way for providing access to FTP and WP dashboard?

    Kind regards,
    Bernhard

    September 23, 2016 at 12:06 pm #690636
    Yigit

    Hi,

    Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    If that does not help, please post WP and FTP logins in private content field

    Best regards,
    Yigit

    September 23, 2016 at 1:22 pm #690695
    _bbw

    Hi Yigit,

    thanks for your advice! After memory has been increased to 256MB everything seems to work fine now (with all plugins installed so far).
    I hope that measure solved the problem.

    Thank you and kind regards,
    Bernhard

    September 23, 2016 at 1:23 pm #690697
    Yigit

    Hi!

    You are welcome!
    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Enjoy your weekend!

    Best regards,
    Yigit

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