Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 5, 2017 at 5:21 pm #729951
    Calcite

    Have read through all the threads regarding the error message “Error fetching content – please reload the page and try again” and am running the latest enfold theme version 3.8.4.

    I have cleard all caches and still I have the same error when trying to edit a page or post.

    Please help.

    January 5, 2017 at 5:27 pm #729960
    Yigit

    Hey Calcite,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    January 5, 2017 at 6:05 pm #729988
    Calcite

    I have already deactivated many of the plugins on the site to try and isolate the cause. One thing you could check is the version of the theme. It shows the latest in the updates TAB but when I tried to update it to the current version a few weeks ago it failed a few times, so maybe the version did not update correctly?

    Regards,

    Alan

    January 5, 2017 at 6:54 pm #730011
    Yigit

    Hey!

    They show up fine on my end, attached a screenshot in private content field.

    Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Regards,
    Yigit

    January 5, 2017 at 7:07 pm #730015
    Calcite

    Hi Yigit,

    I’ve cleared the caches but stil have the problem.

    BTW – the problem is not that they don;t show up, it is that when I click to edit I get the error. Some sections will open up and others won’t. Example on one page the Code module cannot be opened up but on the same page the Text file can. On another page one text section can be opened up for editing and the other one on the same page can’t be accessed.

    Could you please log in again and visit the link I have attached and then click on any text box and tell me if it works OK?

    Thanks.

    • This reply was modified 7 years, 11 months ago by Calcite.
    January 6, 2017 at 10:57 pm #730560
    Calcite

    Can you please take another look as per my previous post above?

    January 7, 2017 at 8:57 am #730659
    Ismael

    Hi,

    The WP_MEMORY_LIMIT is set to 40MB and the current memory usage is over that limit which is 50.61MB when you’re on the advance layout builder. Please increase the WP_MEMORY_LIMIT to at least 128M.

    // https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

    Best regards,
    Ismael

    January 7, 2017 at 1:16 pm #730689
    Calcite

    Please see private content – site is now showing 500 error.

    Al

    • This reply was modified 7 years, 11 months ago by Calcite.
    January 9, 2017 at 1:07 pm #731108
    Calcite

    Still awaiting a reply regarding my site.

    January 11, 2017 at 5:18 am #731833
    Ismael

    Hi,

    We just installed a memory usage display plugin and nothing else. The site is working before I left it.

    Best regards,
    Ismael

    January 11, 2017 at 11:47 am #731987
    Calcite

    I’ve completely rebuilt the site. Not sure if I will do the update of the site yet as I have no problems with editing using 3.5.2

    January 14, 2017 at 5:04 am #733443
    Ismael

    Hi,

    Did you increase the value of the WP_MEMORY_LIMIT value as suggested on our previous reply?

    Best regards,
    Ismael

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