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  • September 1, 2016 at 2:59 am #680418
    launchpadapps

    Hi,

    We are experiencing an error message every time I try and edit a contact form. “Error fetching content – please reload the page and try again.”

    We are also experiencing a problem with the Advanced Layout Editor not loading on certain pages. These pages have the contact forms so I’m guessing it could be related to the same problem. The website was running smoothly until a few days ago and nothing was uploaded or changed.

    We have tried reinstalling Enfold and WordPress. The Enfold theme and WordPress are all up-to-date. We have deactivated all the plugins and there was still no change.

    Our website is: http://www.launchpadapps.com.au

    Can you advise us on anything else we can do to try and fix this problem?

    Kind regards and thank you

    • This topic was modified 8 years, 2 months ago by launchpadapps.
    September 1, 2016 at 10:53 pm #681043
    Vinay

    Hey launchpadapps,

    We need to take a closer look Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    • This reply was modified 8 years, 2 months ago by Vinay.
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