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Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 17, 2014 at 9:21 am #266084
    matthewnewton15

    Hi,
    I’m having a slight issue with my enfold theme. Every time I use the content builder I get the following message “Error fetching content – please reload the page and try again” If I cancel the message and click the content again it works.

    Can anyone help me on this ?

    May 18, 2014 at 2:37 pm #266302
    Ismael

    Hi matthewnewton15!

    Thank you for using the theme!

    If you don’t mind, we would like to see the actual website. Please try to override the WordPress theme files, see if that helps.

    Regards,
    Ismael

    May 18, 2014 at 3:23 pm #266312
    matthewnewton15

    Is it possible to private message and I can give you the login details to look at the error message ?

    May 18, 2014 at 9:11 pm #266439
    Josue

    Hi!

    Yes, put it as a private reply here, only you and mods will see it.

    Best regards,
    Josue

    May 19, 2014 at 6:20 pm #266888
    matthewnewton15
    This reply has been marked as private.
    May 20, 2014 at 2:00 am #267094
    Ismael

    Hi!

    Thank you for the update.

    It does seem to work well with IE. Do you have any third party extension on your IE 11 browser? Please deactivate those then test the avia builder again.

    Cheers!
    Ismael

    May 20, 2014 at 4:53 am #267137
    THP Studio

    Just to add, I had a similar issue after the latest update. It’s not constant though, intermittent.

    May 20, 2014 at 9:56 am #267173
    matthewnewton15

    As THP points out yes, it is intermittent. I’ve got no third party add-ons in Internet Explorer I’ve recently done a clean install of Windows 8.1 with absolutely no other software on It and the problem still persists. I’m very puzzled myself and I’m an IT Technician.

    May 21, 2014 at 7:46 am #267819
    Dude

    Hi!

    The login credentials you posted here: https://kriesi.at/support/topic/error-fetching-content-please-reload-the-page-and-try-again/#post-266888 don’t work for me. I couldn’t reproduce the issue on my test servers but I’ll ask Kriesi to look into it. For now I recommend to use Chrome or Firefox if these browsers work for you without any problems.

    Best regards,
    Peter

    May 21, 2014 at 8:11 am #267831
    Devin

    Hey!

    Can you check if you have cookies disabled in IE11? That is the only thing I could find which might possibly cause something like to happen.

    Best regards,
    Devin

    May 22, 2014 at 3:45 pm #268634
    matthewnewton15

    Cookies are enabled no other setting have been altered and the same issue

    May 27, 2014 at 1:30 am #270352
    Josue

    Hi!

    I was able to use the Layout Builder without issue:
    http://screencast.com/t/u7vsGtn4W

    Tested in IE11 / Win 8.1.

    Regards,
    Josue

    May 26, 2016 at 8:01 am #638562
    Etienne

    You can delete my comment, I will try to fix

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