Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 5, 2023 at 12:28 pm #1377700
    salai_com

    Hi there

    Just wanted to aktivate ENFOLD on http://www.helvetia-trychler-shop.ch and got this error:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.
    Apache Server at helvetia-trychler-shop.ch Port 443

    By refreshing ENFOLD is active, but as soon as I try to make changes in the Theme the error appears again and there is for me no way to make any changes…

    Can you help, please?

    Thank you!

    Safet

    January 5, 2023 at 8:38 pm #1377744
    Rikard

    Hey salai_com,

    Enfold is active on your site, and it seems to be loading without any problems. If you should need further help, then please try to explain the problem a bit further, and check the login details you posted, as they are not working.

    Best regards,
    Rikard

    January 6, 2023 at 10:47 am #1377808
    salai_com

    Thank you for you reply, Rikard

    Well, I tried again to make changes in Enfold – no success – it loads, as you say, well, but I am not able even to acces it.
    In Private you may find new login data.

    Thank you for your help
    Regards
    Safet

    January 6, 2023 at 2:01 pm #1377859
    Rikard

    Hi,

    Thanks for that, those details are working. I see a 500 internal server error when trying to access the theme options, is that what you are seeing as well? Could you share server error logs with us please? If you want to do some testing yourself, then please try to deactivate all plugins, or try to use a different PHP version, to see if that changes anything.

    Best regards,
    Rikard

    January 6, 2023 at 4:48 pm #1377875
    salai_com

    No success whatsoever…

    Here error log file:

    [Fri Jan 06 07:10:03.758784 2023] [authz_core:error] [pid 16903] [client 5.9.119.108:0] AH01630: client denied by server configuration: /srv/www/vhosts/helvetia-trychler-shop.ch/httpdocs/.htaccess
    [Fri Jan 06 08:06:52.736582 2023] [authz_core:error] [pid 25642] [client 5.9.119.108:0] AH01630: client denied by server configuration: /srv/www/vhosts/helvetia-trychler-shop.ch/httpdocs/.htaccess
    [Fri Jan 06 09:42:20.596446 2023] [:error] [pid 18378] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7fe62378Lvxo@VamesrqgAAAAY”], referer: https://helvetia-trychler-shop.ch/wp-admin/
    [Fri Jan 06 09:42:20.596811 2023] [proxy_fcgi:error] [pid 18378] (20014)Internal error (specific information not available): [client 84.73.91.66:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/wp-admin/
    [Fri Jan 06 12:59:32.877981 2023] [:error] [pid 18101] [client 77.107.52.167:0] [client 77.107.52.167] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7gNJJvWaPDe3lSzmCPBUgAAAAU”], referer: https://helvetia-trychler-shop.ch/wp-admin/edit.php?post_type=page
    [Fri Jan 06 12:59:32.878542 2023] [proxy_fcgi:error] [pid 18101] (20014)Internal error (specific information not available): [client 77.107.52.167:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/wp-admin/edit.php?post_type=page
    [Fri Jan 06 15:09:48.744255 2023] [:error] [pid 8586] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7grrJnx4N8VrPpLoEcbUgAAAAM”], referer: https://helvetia-trychler-shop.ch/wp-admin/plugins.php?plugin_status=all&paged=1&s
    [Fri Jan 06 15:09:48.744379 2023] [proxy_fcgi:error] [pid 8586] (20014)Internal error (specific information not available): [client 84.73.91.66:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/wp-admin/plugins.php?plugin_status=all&paged=1&s
    [Fri Jan 06 15:12:08.238934 2023] [:error] [pid 8702] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7gsNwBy@vPAuhZreGDv7wAAAAU”], referer: https://helvetia-trychler-shop.ch/wp-admin/plugins.php?plugin_status=all&paged=1&s
    [Fri Jan 06 15:12:08.239064 2023] [proxy_fcgi:error] [pid 8702] (20014)Internal error (specific information not available): [client 84.73.91.66:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/wp-admin/plugins.php?plugin_status=all&paged=1&s
    [Fri Jan 06 15:13:30.611153 2023] [autoindex:error] [pid 8702] [client 84.73.91.66:0] AH01276: Cannot serve directory /srv/www/vhosts/helvetia-trychler-shop.ch/httpdocs/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm,index.shtml) found, and server-generated directory index forbidden by Options directive
    [Fri Jan 06 15:19:04.028530 2023] [:error] [pid 15729] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Exec: Execution failed while reading output: /opt/modsecurity/modsec-clamscan.pl (The timeout specified has expired) [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/update.php”] [unique_id “Y7gtmwczceASyXswRxbsfgAAAAc”], referer: https://helvetia-trychler-shop.ch/wp-admin/theme-install.php?browse=popular
    [Fri Jan 06 15:19:04.028608 2023] [:error] [pid 15729] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Rule processing failed (id=351000, msg=Malware scan by hostfactory.ch: Malicious file upload attempt detected and blocked). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/update.php”] [unique_id “Y7gtmwczceASyXswRxbsfgAAAAc”], referer: https://helvetia-trychler-shop.ch/wp-admin/theme-install.php?browse=popular
    [Fri Jan 06 15:20:14.645154 2023] [:error] [pid 15268] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Exec: Execution failed while reading output: /opt/modsecurity/modsec-clamscan.pl (The timeout specified has expired) [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/update.php”] [unique_id “Y7gt4oKhGzsHXwSmDu4lvAAAAAY”], referer: https://helvetia-trychler-shop.ch/wp-admin/theme-install.php?browse=popular
    [Fri Jan 06 15:20:14.645220 2023] [:error] [pid 15268] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Rule processing failed (id=351000, msg=Malware scan by hostfactory.ch: Malicious file upload attempt detected and blocked). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/update.php”] [unique_id “Y7gt4oKhGzsHXwSmDu4lvAAAAAY”], referer: https://helvetia-trychler-shop.ch/wp-admin/theme-install.php?browse=popular
    [Fri Jan 06 15:21:59.050630 2023] [:error] [pid 8069] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7guhuNeyYKuWWiXEgW–wAAAA8”], referer: https://helvetia-trychler-shop.ch/wp-admin/themes.php
    [Fri Jan 06 15:21:59.050726 2023] [proxy_fcgi:error] [pid 8069] (20014)Internal error (specific information not available): [client 84.73.91.66:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/wp-admin/themes.php
    [Fri Jan 06 15:25:56.168512 2023] [:error] [pid 8067] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Exec: Execution failed while reading output: /opt/modsecurity/modsec-clamscan.pl (The timeout specified has expired) [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/update.php”] [unique_id “Y7gvN2wfYDu55NOP5VxpdAAAAAI”], referer: https://helvetia-trychler-shop.ch/wp-admin/theme-install.php?browse=popular
    [Fri Jan 06 15:25:56.168575 2023] [:error] [pid 8067] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Rule processing failed (id=351000, msg=Malware scan by hostfactory.ch: Malicious file upload attempt detected and blocked). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/update.php”] [unique_id “Y7gvN2wfYDu55NOP5VxpdAAAAAI”], referer: https://helvetia-trychler-shop.ch/wp-admin/theme-install.php?browse=popular
    [Fri Jan 06 15:26:38.837882 2023] [:error] [pid 8697] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7gvng-E0Eev@yKUW1OgQQAAAAQ”], referer: https://helvetia-trychler-shop.ch/wp-admin/themes.php?theme=enfold
    [Fri Jan 06 15:26:38.837972 2023] [proxy_fcgi:error] [pid 8697] (20014)Internal error (specific information not available): [client 84.73.91.66:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/wp-admin/themes.php?theme=enfold
    [Fri Jan 06 15:27:01.998563 2023] [:error] [pid 15268] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7gvtYKhGzsHXwSmDu4mdwAAAAY”], referer: https://helvetia-trychler-shop.ch/
    [Fri Jan 06 15:27:01.998678 2023] [proxy_fcgi:error] [pid 15268] (20014)Internal error (specific information not available): [client 84.73.91.66:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/
    [Fri Jan 06 15:34:32.202216 2023] [core:alert] [pid 15729] [client 84.73.91.66:0] /srv/www/vhosts/helvetia-trychler-shop.ch/httpdocs/.htaccess: Invalid command ‘//Rewrite’, perhaps misspelled or defined by a module not included in the server configuration
    [Fri Jan 06 15:34:36.764015 2023] [core:alert] [pid 8069] [client 84.73.91.66:0] /srv/www/vhosts/helvetia-trychler-shop.ch/httpdocs/.htaccess: Invalid command ‘//Rewrite’, perhaps misspelled or defined by a module not included in the server configuration
    [Fri Jan 06 15:36:22.607763 2023] [:error] [pid 8068] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7gx5rKcwbFGywSIPGpmMQAAAAs”], referer: https://helvetia-trychler-shop.ch/
    [Fri Jan 06 15:36:22.607895 2023] [proxy_fcgi:error] [pid 8068] (20014)Internal error (specific information not available): [client 84.73.91.66:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/
    [Fri Jan 06 15:36:34.187736 2023] [:error] [pid 17897] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7gx8baF233QEXaLVY7L2gAAAAM”], referer: https://helvetia-trychler-shop.ch/wp-admin/
    [Fri Jan 06 15:36:34.187848 2023] [proxy_fcgi:error] [pid 17897] (20014)Internal error (specific information not available): [client 84.73.91.66:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/wp-admin/
    [Fri Jan 06 15:39:24.854079 2023] [:error] [pid 8067] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7gynGwfYDu55NOP5VxqPQAAAAI”], referer: https://helvetia-trychler-shop.ch/wp-admin/
    [Fri Jan 06 15:39:24.854211 2023] [proxy_fcgi:error] [pid 8067] (20014)Internal error (specific information not available): [client 84.73.91.66:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/wp-admin/
    [Fri Jan 06 15:39:37.325341 2023] [:error] [pid 8068] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7gyqLKcwbFGywSIPGpmbwAAAAs”], referer: https://helvetia-trychler-shop.ch/wp-admin/admin.php?page=avia_ext
    [Fri Jan 06 15:39:37.325452 2023] [proxy_fcgi:error] [pid 8068] (20014)Internal error (specific information not available): [client 84.73.91.66:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/wp-admin/admin.php?page=avia_ext
    [Fri Jan 06 15:40:22.839454 2023] [:error] [pid 18864] [client 84.73.91.66:0] [client 84.73.91.66] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname “helvetia-trychler-shop.ch”] [uri “/wp-admin/admin.php”] [unique_id “Y7gy1oKTsf6sNfsFv287OQAAAAA”], referer: https://helvetia-trychler-shop.ch/wp-admin/plugins.php?plugin_status=all&paged=1&s
    [Fri Jan 06 15:40:22.839600 2023] [proxy_fcgi:error] [pid 18864] (20014)Internal error (specific information not available): [client 84.73.91.66:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: https://helvetia-trychler-shop.ch/wp-admin/plugins.php?plugin_status=all&paged=1&s

    January 6, 2023 at 5:17 pm #1377879
    Rikard

    Hi,

    Thanks for that. The errors aren’t referring to anything in the theme, it might be caused by insufficient memory though. Please try increasing the memory allocated to PHP on your installation: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    Best regards,
    Rikard

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