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Hi,
a few months a go I have build a website including woocommerce for my client. Somehow a lot of customers get an error when they are ordering. The error is: enter a valid billing address
But the weird thing is that the billing adress is filled in correctly. She receives this error quit a lot and we allready updated all plugins, but the issue remains. It is not with every client, but it happens a lot.
I have added screenshots in the private content.
Hopefully you can help me out to solve this problem,
Thank you
Hey mrsecommerce,
Thank you for the inquiry.
We cannot seem to reproduce the issue on our end. The checkout always goes through and redirects to the payment page properly. We tried checking out a few times as shown in the screenshots below.
Screenshots:
// https://postimg.cc/3d50vnzK
// https://postimg.cc/Z9RWSgvLPlease ask the user to remove the browser cache or history, or ask them attempt to checkout using a different browser.
Best regards,
IsmaelHi Ismael,
I kent reproduce it as well, but she has this problem several times a week with different customers. Could it be a woocommerce problem?
Hi,
It might be an issue with the browser that they are using. Which browser do they usually use? Please ask them if it would be possible to reset the browser settings to default and disable all browser extensions temporarily, before checking the page again.
What happens when they select a different country or region?
Best regards,
Ismael
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