Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 24, 2018 at 6:26 pm #902250
    aphadmin

    I’m using the Enfold theme (ver 4.2) with Woocommerce (ver 3.2.6) and Printful (ver 2.0.1) All core files, plugins, themes are up to date. I’m experiencing a problem on specific variations of specific products where you try to add the variation to your cart but you receive the error: Please choose product options…

    You can test this by going to the link below and try adding the “black” variation, this will work. But if you try adding the Dark Heather Grey/Navy variation you see the error. First I went to Printful to confirm the product/variation exists and is synced. I even attempted to resync all products. Same issue exists. After some research some people were saying it might have been a plugin so I tried disabling all plugins except these 2 and it continues to happen. For grins I switched themes from enfold to the default twentyseventeen theme and the issue went away so it’s something with the theme itself. I tried looking for JS errors in Firefox Console as well as using Fiddler to try and debug but I had no success.

    Thanks in advanced, let me know if you have any questions.

    January 29, 2018 at 11:43 am #904176
    Ismael

    Hey aphadmin,

    Thank you for using Enfold.

    Is this only happening on that particular product? Please try to deactivate every plugins except for Woocommerce then test it again.

    Best regards,
    Ismael

    January 29, 2018 at 3:57 pm #904290
    aphadmin

    Ismael,

    Can’t believe it took 5 days to ask an introductory question that I already covered in my intro post. It is happening on multiple products, not just one. I’ve already tried disabling all plugins except for Woocommerce and testing, issue still exists. The only way the issue goes away is if I switch themes. Please advise asap. I’m losing money because customers can’t order certain products for no logical reason.

    Is there a way to temporarily disable all Woocommerce integration with the theme so it’s just using Woocommerce template files and CSS? I appreciate any and all advice, please advise thank you.

    January 30, 2018 at 9:17 pm #905136
    Basilis

    Hi,

    Please take a look here, I have added the product with success
    https://screenshots.firefox.com/0kn5dHeYo3KCRDuo/andthepuppyhowls.com

    Best regards,
    Basilis

    January 30, 2018 at 9:25 pm #905144
    aphadmin

    Hi Basilis,

    I just updated the Woocommerce plugin to version 3.3. The issue seems to be resolved. I also noticed there is an update available for enfold to version 4.2.2.

    I’m going to hold off for now. It seems updating the woocommerce plugin resolved the issue but i’m curious as to why? is there files within enfold that override woocommerce core plugin files? it seems so as originally when switching themes (before updating woocommerce) the issue was resolved. But after the update to woocommerce the issue seems to have went away on enfold. I’m happy the issue seems resolved but i feel there is opportunity here to prevent future issues with other users. Thanks!

    January 31, 2018 at 9:47 pm #905836
    Basilis

    Hi,

    There can be something that fixed the issue, yes.
    Our new version will be out this days, so you can also feel free to update.

    Best regards,
    Basilis

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