Error accessing admin on 4.0 update. - Support | Kriesi.at

Viewing 18 posts - 1 through 18 (of 18 total)

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Posts
February 27, 2017 at 9:01 pm #752491

nasabayabasan
Participant

enfold/includes/admin/helper-compat-update.php on line 327

I had to restore the site to the previous theme version due to the error above. Please help.

Thanks!

Elmer

February 27, 2017 at 9:03 pm #752495

Yigit
Keymaster

Hey Elmer,

Some other users reported a similar issue. We will look into it on their installations since you have downgraded and let you know :)

Best regards,
Yigit

February 27, 2017 at 9:20 pm #752514

nasabayabasan
Participant

Thanks for your quick reply, Yigit. Hoping you get to resolve the issue soon.

Have a great day!

Elmer

February 27, 2017 at 9:21 pm #752515

Yigit
Keymaster

Hey!

Enfold 4.0.1 will be available in few minutes. Can you please update to that version and check if that helps? :)

Best regards,
Yigit

February 27, 2017 at 9:32 pm #752523

nasabayabasan
Participant

Hi Yigit,
I see the new version. Updating.

February 27, 2017 at 9:33 pm #752526

nasabayabasan
Participant

Sadly..
enfold/includes/admin/helper-compat-update.php on line 347

February 27, 2017 at 9:34 pm #752528

Yigit
Keymaster

Hey!

Can you please post FTP logins here privately as well so we can take a look into it right away?

Cheers!
Yigit

February 27, 2017 at 9:34 pm #752529

nasabayabasan
Participant

I’m now also getting error on the front page with the LeyerSlider

wp-content/themes/enfold/config-layerslider/LayerSlider/helpers/phpQuery.php on line 2

February 27, 2017 at 9:38 pm #752534

Yigit
Keymaster

Hi!

Can you please post FTP logins here privately as well? :)

Best regards,
Yigit

February 27, 2017 at 9:46 pm #752542
nasabayabasan
Participant
See below:

host without the http://
- This reply was modified 7 years, 8 months ago by nasabayabasan.
February 27, 2017 at 10:46 pm #752581

Yigit
Keymaster

Hey!

I am re-updating the theme on your installation, it is taking a bit too slow.
It seems like files were not overwritten correctly as version 4.0.1 should have fixed the issue and there should be no errors at all on the front end. I will keep you updated.

Cheers!
Yigit

February 27, 2017 at 10:59 pm #752596

nasabayabasan
Participant

Thanks for all your help!

February 28, 2017 at 12:05 am #752642

Yigit
Keymaster

Hi!

Could you please contact your hosting provider and ask them to upgrade PHP version to at least 5.4 and check if that helps? Enfold is compatible up to PHP7.1.x.

Regards,
Yigit

February 28, 2017 at 12:52 am #752675

nasabayabasan
Participant

I will ask them.

For now, I will have to revert back to the OLD version of the theme.

Thanks for your help.

February 28, 2017 at 12:23 pm #752876

Yigit
Keymaster

Hi,

I hope that helps.
In the meantime, we have released Enfold 4.0.2 which should fix all PHP related issues – kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Yigit

February 28, 2017 at 8:19 pm #753199

davealexander
Participant

Hi, when I try to update to 4.0.2 I get the following time out error:

Updating Theme Enfold (1/1)
Downloading update from https://s3.amazonaws.com/marketplace-downloads.envato.com/files/221979441/enfold_final.zip?response-content-disposition=attachment%3B%20filename%3Dthemeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJYG5ROGJ6X7Z3M6Q%2F20170228%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20170228T181545Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=d323f2856379d65b8f447131bf7982afc269d4cff20c0d0c28f672483ea9d69c…
An error occurred while updating Enfold: Download failed. cURL error 28: Connection timed out after 10002 milliseconds

Thanks
Dave

February 28, 2017 at 10:03 pm #753269

nasabayabasan
Participant

Hi Yigit,
As Dave have mentioned. I too am getting the exact same error. But it could be a glitch from Amazon hosting server

Amazon Web Services glitch causes many of the world’s biggest websites from Imgur to SoundCloud to shut down

March 2, 2017 at 9:11 am #754192

Rikard
Keymaster

Hi,

Thanks for the feedback, there were some problems with the Amazon servers but they should be resolved now. Could you please try to update again?

Best regards,
Rikard
Author

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