Viewing 4 posts - 1 through 4 (of 4 total)
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  • June 14, 2025 at 3:12 am #1485454
    akhurst_machinery

    Hello,

    The websites have been running for a few weeks in the GreenGeeks environment (our new host plan), but since we pointed to their DNS (June 11), something is not right. We’re facing 503 errors, slow response, etc. And when I access the Resource Usage (Cpanel), all numbers are exploding! We worked very hard to migrate the websites from the old server to the new one, and we reached all disk and inode numbers/limits to perform under the plan policies.

    So I asked the Host Provider (Greengeeks) why we are facing this kind of issue. Today, we had fewer than 300 visitors across all our websites (across multiple).

    https://snipboard.io/amf2io.jpg
    https://snipboard.io/Wi1yTQ.jpg
    https://snipboard.io/c9zXf3.jpg

    ______________________

    So that’s the feedback I received from them:

    Hello Leo,
    Greetings from GreenGeeks Support team.

    We have checked your reported concern and it appears that it has something to do with your Theme “enfold”.

    PHP error logs:
    [14-Jun-2025 00:42:58 UTC] PHP Warning: session_start(): open(/var/cpanel/php/sessions/ea-php80/sess_romi2b5e6t1k1q05mpkbpjsr6a, O_RDWR) failed: No such file or directory (2) in /home/akhurstweb/public_html/wp/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/portfolio/portfolio.php on line 65
    [14-Jun-2025 00:42:58 UTC] PHP Warning: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php80) in /home/akhurstweb/public_html/wp/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/portfolio/portfolio.php on line 65

    To further mitigate this issue, kindly try switching into a default WordPress theme to see if the issue is still present.
    Yet, make sure that your theme is up to date or compatible with the PHP version set on your server which is currently on PHP 8.3.
    Let us know how it would go so we get updated.

    Regards,

    Keesler D.
    Technical Support Specialist
    GreenGeeks® Web Hosting
    https://www.greengeeks.com

    ______________________________

    Please, help me. Because I really dont know what to do here.
    Thanks, Leo

    June 14, 2025 at 1:40 pm #1485457
    Rikard

    Hey Akhurst,

    The logs are showing PHP warnings, they will not cause anything to crash, and will likely not affect any functionality on your site. A 503 error is a server response, which is likely not related to the active theme:

    A 503 Service Unavailable error means the web server is temporarily unable to handle the request, often due to being overloaded or undergoing maintenance. It’s a server-side issue, meaning the problem is with the website’s server and not with the user’s internet connection.
    Causes of a 503 Error:

    Server Overload: The server is experiencing too much traffic or has insufficient resources to handle requests.

    Scheduled Maintenance: The server is temporarily down for updates, patches, or database maintenance.
    Technical Difficulties: The server might be misconfigured or experiencing other technical issues.
    Backend Fetch Failed: The server couldn’t retrieve content from a backend server.
    Connection Timeout: The server took too long to respond and the request timed out.
    DDoS Protection: Security measures might be temporarily blocking requests

    Best regards,
    Rikard

    June 17, 2025 at 5:42 pm #1485585
    akhurst_machinery

    Thanks a lot, Rikard!
    I submitted your answer to the hosting company.

    June 17, 2025 at 9:02 pm #1485595
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

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