Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 21, 2020 at 2:37 am #1239697
    photographie-tous-azimuts

    The «Thèmes abordés» section of this page had been created by duplicating the last row (3 x ⅓ columns) and updating the image and text. But now, when I try to add one more row, I get an error 503 when I press the Update or Preview Changes buttons. If I don’t make any change, those buttons work OK.

    The Apache error log indicates a time out: (infinite loop?)
    [Wed Aug 19 19:58:46.478524 2020] [lsapi:error] [pid 996825:tid 139734730897152] [client xx.xx.xx.xx:xxxxx] [host http://www.photographie-tous-azimuts.com] Error on sending request(POST /wp-admin/post.php HTTP/1.1); uri(/wp-admin/post.php) content-length(148444): ReceiveAckHdr: timeout 300 is exceeded, referer: https://www.photographie-tous-azimuts.com/wp-admin/post.php?post=977&action=edit

    August 23, 2020 at 4:14 am #1240021
    Rikard

    Hey photographie-tous-azimuts,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please try reaching out to your hosting provider as the server is throwing the error, they might have some more insight to why that is.

    Best regards,
    Rikard

    August 25, 2020 at 12:49 am #1240562
    photographie-tous-azimuts

    The log shows a PHP time out after 300 seconds. Five minutes! The normal response is way under that. It looks like an infinite loop.

    Best regards,

    Serge

    August 26, 2020 at 5:21 am #1240829
    Rikard

    Hi Serge,

    Thanks for the login details. I previewed the page and it seems to work as expected, what exactly do we need to do in order to reproduce the 503 error?

    Best regards,
    Rikard

    August 26, 2020 at 6:07 pm #1240988
    photographie-tous-azimuts

    Try those 2 steps:
    1. Duplicate the 33% column containing both the text block «Faire du beau avec du laid» and the teddy bear picture near the end of the page.
    2. Click the Preview Changes (Prévisualiser les modifications) button.

    What I was trying to do is duplicate the 3 x 33% columns of «teddy bear row» and modify them to create a new row. Actually, simply adding a new plain 33% column from the tool bar after the teddy bear row causes the error too. I also get the error from my iPad, so this is not a browser or cache problem.

    Best regards,
    Serge

    August 29, 2020 at 3:51 am #1241736
    Rikard

    Hi Serge,

    Thanks for the update, I’m seeing the same problem on my end as well unfortunately. I tried copying all the shortcodes to a test page, but that didn’t seem to make any difference. I copied to shortcodes to a local installation as well, and there I don’t have any problems updating, saving or previewing the page. That means it’s likely something going wrong locally on your site. Did you try to activate the parent theme to see if that makes any difference? Also please try deactivating all plugins as well, to check if there is a conflict coming from any of them.

    Best regards,
    Rikard

    August 30, 2020 at 6:05 pm #1241990
    photographie-tous-azimuts

    The problem no longer occurs after I removed the 3rd column containing Icon List blocks, which a bit redundant anyway. I know it is still there lurking, but I will postpone that cumbersome task for now.

    Thanks,
    Serge

    September 2, 2020 at 4:22 am #1242660
    Rikard

    Hi Serge,

    Thanks for the update. Just let us know if you should have any further problems on this topic, we’ll keep the thread open for you.

    Best regards,
    Rikard

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