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  • #1248235

    Failed to load resource: the server responded with a status of 500 (Internal Server Error)
    http://test.kriesi.at/product-signup/wp-content/uploads/sites/8/2015/10/logo_landing-page1.png

    How can I resolve this call?

    I do not want it to make the call as it gives a 500 error and affects the security of the SSL web

    Thanks!!

    #1248312

    Hey Hugo_R,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1250189

    Hi,
    I don’t understand why I have to do these steps. You can clarify it for me.

    Thanks!!

    #1250190

    No need, I have already managed to fix it.

    Thank you

    #1250209

    Hi Hugo_R,

    I apologize for the misunderstanding and glad to hear that it’s fixed.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 5 posts - 1 through 5 (of 5 total)
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