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  • April 19, 2018 at 10:46 am #944016
    Catch-24

    Recently I was updating a client website and the whole site went down. It followed an update of firstly WordPress and then Enfold 4.6.2. The website is now back up and running after being restored from a back taken prior to the updates using All-in-One WP Migration, but some elements of the site are missing now such as the sliders, icon list and one of the footer widgets. We added a static image to the top of the page where the slider should be for the moment. The server runs php 5.2 – 7.2, so can’t be that http://touchstonetraffic.com . Can you please help at all ? – I noticed someone with a similar error on this forum but as all the replies are marked private I can’t see how to ressolve the issue.

    April 19, 2018 at 4:05 pm #944143
    Nikko

    Hey Catch-24,

    If you recently updated enfold theme to 4.2.6 and get an HTTP 500 error here is what you should do to resolve this issue:

    1. Deactivate all plugins.

    2. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.

    Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

    3. Replace the header.php file in wp-content/themes/enfold folder with an updated version of the header.php file.

    4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.

    5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

    To increase the WordPress memory limit please access wp-config.php file and add the below line 

    define('WP_MEMORY_LIMIT', '256M');

    For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    and you can contact your service provider to increase the memory limit.

    If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.

    Best regards,
    Nikko

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