Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 16, 2017 at 6:28 pm #794248
    NeilJC

    Hi,
    I have just updated Enfold from version 4.05 to 4.06 and have lost the website!
    http://www.mouse.uk.com is currently unable to handle this request.
    HTTP ERROR 500

    Please help
    Neil

    May 16, 2017 at 6:38 pm #794263
    Victoria

    Hey Neil,

    The issue has been reported and will be fixed soon. For now you can comment out that line via FTP and should get your websites up and running.
    Thank you for your patience! And sorry for the inconvenience.

    If you need further assistance please let us know.
    Regards,
    Victoria

    May 16, 2017 at 6:50 pm #794278
    ragugo

    For now you can comment out that line via FTP and should get your websites up and running.

    Which line?

    May 16, 2017 at 6:51 pm #794280
    Alex

    Hi NeilJC, the same for me. To restore my site I’ve rolled back database and files. Additionally, to get an access to backend you can rename Enfold folder via sftp like described in this thread – https://kriesi.at/support/topic/http-error-500/

    May 16, 2017 at 6:59 pm #794291
    Yigit

    Hi!

    Issue is occurs on older PHP versions. Kriesi already fixed and we will be releasing Enfold 4.0.7 very soon :)

    Regards,
    Yigit

    May 16, 2017 at 7:00 pm #794294
    Alex

    Hi Yigit,
    My site works under php 7.0 version. Is it older one? Tested on php 5.6 as well – the same error.

    • This reply was modified 7 years, 7 months ago by Alex.
    May 16, 2017 at 7:08 pm #794320
    Yigit

    Hi,

    It does work fine on PHP7.1.x on my end so it might be that issue occurs on PHP versions older than 7.1.x. Please kindly wait for the update :)

    Best regards,
    Yigit

    May 16, 2017 at 7:10 pm #794322
    Alex

    Ok, Yigit, thanks for the reply.
    Cheers!

    May 16, 2017 at 7:29 pm #794353
    Yigit

    Hi,

    @Alex You are welcome! :)

    We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread.

    Best regards,
    Yigit

    May 16, 2017 at 10:48 pm #794519
    NeilJC

    What line are you referring to Victoria?

    Thanks
    Neil

    May 17, 2017 at 12:39 am #794550
    Yigit

    Hi Neil!

    We have released Enfold 4.0.7. Please update the theme via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Yigit

    May 17, 2017 at 10:31 am #794745
    NeilJC

    Hi Yigit,
    I cannot simply update via control panel as I cannot get into the site.

    I have 7 Enfold themes I have purchased via Themeforest. None of them tell me which version I am downloading.
    Can I ask you to send me the 4.07 zip file to my email address below please?
    Thank you
    Neil

    May 17, 2017 at 12:16 pm #794815
    Rikard

    Hi Neil,

    All of them should give you the latest version as it’s the only one available through Themeforest.

    Best regards,
    Rikard

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