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AuthorPosts
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May 16, 2017 at 6:28 pm #794248
Hi,
I have just updated Enfold from version 4.05 to 4.06 and have lost the website!
http://www.mouse.uk.com is currently unable to handle this request.
HTTP ERROR 500Please help
NeilMay 16, 2017 at 6:38 pm #794263Hey Neil,
The issue has been reported and will be fixed soon. For now you can comment out that line via FTP and should get your websites up and running.
Thank you for your patience! And sorry for the inconvenience.If you need further assistance please let us know.
Regards,
VictoriaMay 16, 2017 at 6:50 pm #794278For now you can comment out that line via FTP and should get your websites up and running.
Which line?
May 16, 2017 at 6:51 pm #794280Hi NeilJC, the same for me. To restore my site I’ve rolled back database and files. Additionally, to get an access to backend you can rename Enfold folder via sftp like described in this thread – https://kriesi.at/support/topic/http-error-500/
May 16, 2017 at 6:59 pm #794291Hi!
Issue is occurs on older PHP versions. Kriesi already fixed and we will be releasing Enfold 4.0.7 very soon :)
Regards,
YigitMay 16, 2017 at 7:00 pm #794294Hi Yigit,
My site works under php 7.0 version. Is it older one? Tested on php 5.6 as well – the same error.- This reply was modified 7 years, 5 months ago by Alex.
May 16, 2017 at 7:08 pm #794320Hi,
It does work fine on PHP7.1.x on my end so it might be that issue occurs on PHP versions older than 7.1.x. Please kindly wait for the update :)
Best regards,
YigitMay 16, 2017 at 7:10 pm #794322Ok, Yigit, thanks for the reply.
Cheers!May 16, 2017 at 7:29 pm #794353Hi,
@Alex You are welcome! :)
We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread.
Best regards,
YigitMay 16, 2017 at 10:48 pm #794519What line are you referring to Victoria?
Thanks
NeilMay 17, 2017 at 12:39 am #794550Hi Neil!
We have released Enfold 4.0.7. Please update the theme via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/
Regards,
YigitMay 17, 2017 at 10:31 am #794745Hi Yigit,
I cannot simply update via control panel as I cannot get into the site.I have 7 Enfold themes I have purchased via Themeforest. None of them tell me which version I am downloading.
Can I ask you to send me the 4.07 zip file to my email address below please?
Thank you
NeilMay 17, 2017 at 12:16 pm #794815 -
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