Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 7, 2018 at 12:17 am #1030646
    CatchPR-Sa-Ra

    Hi there, I have updated Enfold and got error 500.
    I looked at all other forums posts on this and nothing fixed it. I have about another 15 – 20 websites to update Enfold themes on so I need to know exactly what needs to be done.

    Here is what I did:
    Could not update enfold through theme (which is pretty poor)
    I uploaded and overwrote the enfold folder on the ftp server
    I updated to PHP 7.2 (Tried various other PHP settings and nothing changed)
    I tried uploading a new header php file which I saw on another forum post – didn’t work
    I changed the added code to config file – define(‘WP_MEMORY_LIMIT’, ‘256M’);

    Nothing has worked. I have currently deactivated the theme by renaming it on the ftp and added a maintenance page (coming soon page).
    I have provided the login details below and I hope that you can go in and fix whatever needs fixed on your theme so I can get my clients website back up ASAP. I will also need to know exactly what you are doing and how you fix this as I have to do it on 15-20 more websites.

    Many thanks

    November 7, 2018 at 12:20 pm #1030817
    Rikard

    Hey CatchPR-Sa-Ra,

    Sorry for the problem, the update to 4.5 has to be done manually unfortunately. Please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    Are you getting the 500 error when activating 4.5? I see that you have 4.4.1 installed now. What happens if you activate that?

    If you want to try to update again then you can try this plugin which enables you to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If you don’t want to compromise your live site then I would recommend that you use a staging site from now on; why you should use a staging site.

    Best regards,
    Rikard

    November 7, 2018 at 12:59 pm #1030840
    CatchPR-Sa-Ra

    Hi there i tried 4.5 and didn’t work, when the enfold theme is active I cannot access the back end of wordpress so how would I upload the updated theme to overwrite the current theme?

    I tried uploading the latest version while having a different theme active and it did upload but it created a new version of enfold, the site did retain some formatting but sliders and footer content have gone.

    November 7, 2018 at 1:02 pm #1030842
    CatchPR-Sa-Ra

    This is what I get when i try to upload the latest version

    Unpacking the package…

    Upgrading your theme…

    No backup of old version of theme created. Backup option disabled in settings.

    Removing the old version of the theme…

    The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. config-events-calendar/views/single-event-no-mobile.php, config-layerslider/LayerSlider/classes/class.ls.config.php, config-layerslider/LayerSlider/classes/class.ls.popups.php, config-layerslider/LayerSlider/includes/slider_markup_export.php, config-layerslider/LayerSlider/static/admin/css/addons.css, config-layerslider/LayerSlider/static/admin/css/index.php, config-layerslider/LayerSlider/static/admin/css/plugin_settings.css, config-layerslider/LayerSlider/static/admin/img/ao-bm-blend.jpg, config-layerslider/LayerSlider/static/admin/img/ao-bm-text.png, config-layerslider/LayerSlider/static/admin/img/ao-bm.jpg, config-layerslider/LayerSlider/static/admin/img/ao-fil.jpg, config-layerslider/LayerSlider/static/admin/img/ao-ori.jpg, config-layerslider/LayerSlider/static/admin/img/ao-pbs.jpg, config-layerslider/LayerSlider/static/admin/img/ao-pop.jpg, config-layerslider/LayerSlider/static/admin/img/ao-rev.jpg, 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    Theme update failed.

    November 7, 2018 at 7:56 pm #1030974
    CatchPR-Sa-Ra

    Ok So i have installed latest enfold in a way which is far from ideal as there are two version of enfold on there now. But as I said before the sliders dont work and the settings are all over the place, and footer details have gone. Why are the sliders and other parts of the site not working? I have changed php from 5.46, 7.0, 7.1 and 7.2 and none of them make the more animated parts of the functionality of the site work.

    I have added the increase ram code in wp-config file and made no difference

    Can someone help please

    November 7, 2018 at 8:37 pm #1030990
    CatchPR-Sa-Ra

    updated the token and function seems to be back so website now seems to work even though its a major hassle to update and had to re-input lost information from update

    November 8, 2018 at 6:17 am #1031119
    Rikard

    Hi,

    Thanks for the updates and sorry for the problems. So you eventually got everything working? If not then let us know the exact problem you are having and we’ll have a closer look at it.

    Best regards,
    Rikard

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