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Hi –
I have the latest version and updated license key. I am trying to make simple copy and image changes but am getting a JASON error each time I try to save in the builder after making a simple copy or image change. Can you please assist? Thanks.
Matt
Hey Matt,
Thank you for the inquiry.
A JSON error when saving in the builder is usually caused by a plugin conflict, a server-side issue like a low PHP memory limit or max input vars, or cached/compressed files getting in the way.
Please try to disable all plugins except Enfold-related ones and test saving again. Also go to Enfold > Performance > File Compression and disable css and js compression. If you’re still seeing the error, check with your host that your PHP memory limit is at least 256MB and that max_input_vars is set to at least 4000.
If the issue persists, please register your purchase code first so you can post on the support forum, then share your login credentials in the private field so we can take a closer look.
— https://kriesi.at/support/register/
Let us know the result.
Best regards,
Ismael
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