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  • #967511

    Hello, I’ve been updating the theme now and my site has been down.

    I called the hosting company and they said that it is a problem in the application of the theme …

    ERROR IS IN FILE INSIDE PASTE

    config-templatebuilder / avia-shortcodes / events_countdown

    http://www.milkbrands.com.br

    P.S:

    The previous version was also a problem. I had to install a previous one to 4.2 for my site to work again.

    Can you send me this version 4.2 for me to downgrade. ??? Give me the link.

    • This topic was modified 6 years, 5 months ago by mleite1.
    #967771

    Good morning, it’s very urgent. My site has stopped working. The error that is appearing is this below.

    To see this error I put a DEBUG inside the wp-config folder …

    Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /home/storage/7/70/53/milkbrands/public_html/wp-content/themes/milk9marcas/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16) in /home/storage/7/70/53/milkbrands/public_html/wp-content/themes/milk9marcas/config-templatebuilder/avia-shortcodes/events_countdown.php on line 12

    #967869

    Hi,

    Sorry for the problems. It’s likely due to some files which have moved between those two versions. Could you try to delete the theme folder from the server using FTP, then upload the new version to see if that helps please?

    Best regards,
    Rikard

    #967888

    That way Rikard worked.

    Thank you very much

    #968314

    Hi,

    Great, glad you got it working and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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