Viewing 19 posts - 1 through 19 (of 19 total)
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  • January 17, 2020 at 1:07 pm #1175358
    metafora29

    Hi, I created an envato token on themeforest, but the theme update does not allow me to update the theme. In the token I have ticked all the boxes of permission, but it does not work….

    The message is:
    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    January 17, 2020 at 1:14 pm #1175363
    Yigit

    Hey,

    Thanks for contacting us!

    Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and make sure that you set only required tokens :)

    Cheers!
    Yigit

    • This reply was modified 4 years, 10 months ago by Yigit.
    January 17, 2020 at 2:04 pm #1175414
    metafora29

    Hello Yigit
    I just redid the token and it still does not work
    I made sure to only tick the boxes you guys mention in the documentation

    January 17, 2020 at 2:05 pm #1175415
    metafora29

    This is the settings:
    token for enfold updates
    This token has access to:

    View and search Envato sites
    View your Envato Account username
    View your email address
    View your account profile details
    Download your purchased items
    Verify purchases of your items
    List purchases you’ve made

    January 17, 2020 at 2:43 pm #1175446
    metafora29

    I have 4 different Enfold purchases, One for each for our websites (the oldest is from 2014).
    Is there anything I have to do in order to register them?

    January 17, 2020 at 2:59 pm #1175458
    Yigit

    Hi,

    Could you please contact your hosting provider and ask them to whitelist api.envato.com. They might be blocking it for security reasons.

    Another user who was having the same issue contacted their hosting provider and replied:

    our hoster has updated the Linux distribution of the server.
The cause of the problem was probably the incompatibilities of the versions of OpenSSL with cURL.

Now the token API works :-)

    Best regards,
    Yigit

    January 17, 2020 at 4:57 pm #1175525
    metafora29

    Hello Yigit
    Our host has updated their Linux server, but it still does not work….
    Is the whitelist action something I can do from the c-panel?
    My hosting service does not understand what the problem could be…
    He also does not understand what kind of action is required by envato…

    January 17, 2020 at 5:04 pm #1175531
    metafora29

    could it be missing any permissions?
    I am not sure why it says:
    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    Do I have to take any action to link my purchase with the token? (apart from the two ticks in the verification process)

    January 17, 2020 at 5:06 pm #1175534
    Yigit

    Hey,

    Could you please create temporary admin logins and post them here privately so we can check with our own personal token?

    Best regards,
    Yigit

    January 17, 2020 at 5:13 pm #1175536
    metafora29

    Hi Yigit
    I realize that I changed the email address of my envato account this morning. I also changed the password. But I have now revoked the email address back to the one we used when we purchased the theme….I created a new token, but it still does not work.

    January 17, 2020 at 5:29 pm #1175541
    metafora29

    Sure

    The site is http://international-workshop.com/

    or did you mean the envato account?

    January 17, 2020 at 5:31 pm #1175542
    metafora29

    I am also having problems updating the last version of wp and my plugins but I thought it could have something to do with the old theme I am using on this site

    January 17, 2020 at 5:47 pm #1175545
    metafora29

    they will try reboot the server now so the server may be down for 5

    January 17, 2020 at 6:55 pm #1175572
    metafora29

    Hi, I am going crazy over this issue
    One of my other sites has the newst wp version but the envato token does not work ether. Please seaa private for login details
    usuario invitado
    (Email address hidden if logged out)
    Zp1F&M1*u0nVXQHcKd2*H4!G

    January 20, 2020 at 1:34 pm #1176287
    Ismael

    Hi,

    Thank you for the update.

    The token is missing from the Envato private token field when we checked the site. It is currently set to Enfold instead of the private token. Please post the Envato token in the private field so that we can test it properly. Also, try to delete the database transients to remove the update cache.

    // https://wordpress.org/plugins/artiss-transient-cleaner/

    Don’t forget to create a restore point or a site backup before using the plugin.

    Best regards,
    Ismael

    January 20, 2020 at 1:49 pm #1176290
    metafora29

    Hello Ismale
    I did not realize that you had to paste in the key there, not the name of the token. Now it works (after hours and hours of trying)
    Honestly it is not very clear (for non developers like me) that it is the KEY, not the NAME of the token which goes into the update box….

    January 20, 2020 at 8:56 pm #1176433
    Victoria

    Hi metafora29,

    Glad you finally got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    January 20, 2020 at 8:59 pm #1176438
    metafora29

    Thanks!

    January 20, 2020 at 9:53 pm #1176479
    Victoria

    Hi metafora29,

    Great :)

    We are closing the thread.

    Best regards,
    Victoria

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