Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • November 22, 2020 at 10:50 pm #1262160
    beaw1nner

    Hello

    We bought Enfold – Responsive Multi-Purpose Theme at https://themeforest.net/ with 12 months of support.

    After that we generated the Envato token for our WordPress website and tried to use and activate it for ongoing updates. But this process is currently not possible.

    “Last time we checked the token we were not able to connected to Envato:
    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)”

    Currently we have the version of Enfold: 4.5.7

    Can you help me there?

    Thank you very much for your feedback.

    November 23, 2020 at 6:11 am #1262253
    Nikko

    Hi beaw1nner,

    The problem with your token most likely are the permissions for the token.
    Please check the following:
    – View and search Envato sites (checked by default)
    – View your Envato account username
    – View your email address
    – View your account profile details
    – Download your purchased items
    – Verify purchases of your item
    – List purchases you’ve made

    For further information on this, please refer to our documentation: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Nikko

    November 23, 2020 at 9:27 am #1262286
    beaw1nner
    This reply has been marked as private.
    November 23, 2020 at 2:45 pm #1262388
    Nikko

    Hi beaw1nner,

    Can you try the troubleshooting steps as instructed here: https://kriesi.at/documentation/enfold/theme-registration/#troubleshoot

    Best regards,
    Nikko

    November 23, 2020 at 2:58 pm #1262394
    beaw1nner
    This reply has been marked as private.
    November 24, 2020 at 8:26 am #1262593
    Rikard

    Hi,

    Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5. If that doesn’t help then please post admin WordPress login details in private so that we can have a closer look.

    Best regards,
    Rikard

    February 11, 2021 at 12:26 pm #1279723
    beaw1nner
    This reply has been marked as private.
    February 13, 2021 at 6:07 am #1280230
    Rikard

    Hi Andres,

    Please try installing this plugin, to see if it helps: https://envato.com/market-plugin/. If not, then we can update the theme for you manually. If you would like that, then please include FTP login details in private, and verify that you have backups of the site.

    Best regards,
    Rikard

    February 18, 2021 at 1:21 pm #1281981
    beaw1nner
    This reply has been marked as private.
    February 20, 2021 at 3:55 am #1282359
    Rikard

    Hi Andres,

    Thanks for the update. Could you include FTP login details as well please? It’s a much safer process, if we can upload the new version via FTP, instead of the regular WordPress process.

    Best regards,
    Rikard

    February 22, 2021 at 11:02 am #1282746
    beaw1nner
    This reply has been marked as private.
    February 24, 2021 at 7:34 am #1283305
    Rikard

    Hi Andres,

    Thanks for that. The FTP details are not working though, please check and verify.

    Best regards,
    Rikard

    February 25, 2021 at 4:54 pm #1283714
    beaw1nner
    This reply has been marked as private.
    February 27, 2021 at 11:10 am #1284071
    Rikard

    Hi Andres,

    Thanks for that, I’m not having any luck with those details either unfortunately. Please see private for what I’m trying with, are those details working on your end?

    Best regards,
    Rikard

    February 28, 2021 at 10:41 pm #1284298
    beaw1nner
    This reply has been marked as private.
    March 2, 2021 at 6:13 am #1284625
    Rikard

    Hi,

    Thanks for that. I see that you have changed the name of the parent theme folder, that might be the reason as why the automatic update is not working. I’ve uploaded the new version of the theme now, please edit your child theme style.css file to use enfold as the parent instead.

    Best regards,
    Rikard

    March 4, 2021 at 4:14 pm #1285428
    beaw1nner

    Hallo Rikard

    Herzlichen Dank für den tollen Support!

    Es hat nun funktioniert mit dem Update des Themes.

    Gruss
    Andres

    March 5, 2021 at 4:53 am #1285598
    Jordan Shannon

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    June 2, 2021 at 9:05 pm #1303660
    beaw1nner
    This reply has been marked as private.
    June 4, 2021 at 12:59 pm #1304016
    Rikard

    Hi Andres,

    Could you try disabling all plugins, to see if that makes any difference please? If not, then please try activating the parent theme, to see if that changes anything.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 20 posts - 1 through 20 (of 20 total)
  • You must be logged in to reply to this topic.