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  • #1364079

    Hello, I am having trouble getting my API key to validate. This is the same key I have used since first installing Enfold. Only difference is the hosting. The client switched the site to WPengine. I have deleted all keys and attempted to generate 2 with full permissions, still no luck. See error below:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    username Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    email Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    #1364090

    Hey szimmerdesign76,

    Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    Best regards,
    Rikard

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