Envato 4.4.1

Hey Marc,

I’m not sure if an update would fix your problems, if depends on what they are. We would have to see them to be able to tell for sure, or to try to debug them. We don’t have any official support for Elementor at the moment, but we are working on it.

Best regards,
Rikard

Hi Marc,

You can share information with us if you post it in the Private Content box of your reply.

Best regards,
Rikard

Hey,

Thanks for contacting us!

Without seeing the issues, we cannot really answer your question. If you started having issues after updating WordPress or the plugin, updating the theme might help.

Please ask your friend who purchased the license for you to update Enfold to the latest version. If you are no longer in touch, you can create your own ThemeForest account and purchase your own license – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990.

Regards,
Yigit

Hi Marc,

You can upload your screenshots on imgur.com or Dropbox public folder and share the links here privately. We only provide support through this support forum.

1- If you have made modifications on theme files without using a child theme, those will be overwritten. If you are using a child theme or have not made any modifications on theme files, it will not affect.
2- Yes. You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert in Enfold theme options to receive auto updates.

Best regards,
Yigit

Hi,

I am not really sure what exactly you mean when you say “isn’t working too well” :) Please try and elaborate.

1- I think the easiest way is to ask your friend. Since they setup your site, they would know in case they made any modifications. You can compare theme files as well. We would recommend you to create a development environment and update the theme there firstly.

Best regards,
Yigit

Hi,

Could you please post a link to your dev site so we can inspect the page and provide you an accurate fix? :)

Best regards,
Yigit

Hi,

I am seeing “There has been a critical error on your website.” message at the moment. If you would like us to look into that too, please register to our support forum – https://kriesi.at/support/register/ using your purchase, login and share FTP logins in private content field :)

Best regards,
Yigit

Hi,

FTP logins please so we can access files on your server. If you are using cPanel, you can create new FTP logins there or can contact your hosting provider :)

Best regards,
Yigit

Hi,

It is not connecting. Not throwing any errors but not connecting either. I tried port 21 as well. Could you please check logins once again?

Best regards,
Yigit

Hi,
Thank you for the FTP details, I was able to use it, but can you please include an admin login.

Best regards,
Mike

Hi,

WordPress logins please :)

Edit: If you have updated your URL, please share that as well. Website you previously shared (link in private field) cannot be found on my end.

Best regards,
Yigit

• This reply was modified 5 years, 2 months ago by Yigit.

Hi,

Thanks for the logins!

I added following code to bottom of Quick CSS field

#top #payment ul.payment_methods li img {
    max-width: 90px;
}

Please review your website :)

Cheers!
Yigit

Hi,
I see that you are using v4.4.1, once you update you will see an option to set the default editor to the “Classic Editor” or the “Block Editor” (Gutenberg) and then you should see the Coblock plugin options, but I don’t know if this will work well in Enfold.
You will need to update via FTP because this version was when Envato changed from the “API” to the “Token” method.

The easiest and safest way to update is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

Best regards,
Mike