Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 10, 2023 at 8:08 am #1397397
    Denis Lippok
    Guest

    I purchased new version as you told me and installed it.
    you promised this will fix the error.
    still same mistake. website does not load
    http://www.metz-hagen.de
    I give you login data to fix it if you can.
    I can not afford several days for this problem. customer will leave me.
    please help!

    would be nice to have a better connection than this pre sale contact sheet :-/

    February 10, 2023 at 4:18 pm #1397483
    Rikard

    Hey Denis Lippok,

    The site you linked to is loading fine on my end, what exactly do you need help with?

    You can register on the support forum here: https://kriesi.at/support/register/

    Best regards,
    Rikard

    February 13, 2023 at 7:29 pm #1397811
    dlippok

    Hi everything is working fine now.

    Were can I find an Invoice for my purchased payment?

    February 13, 2023 at 8:01 pm #1397816
    Rikard

    Hi,

    You should be able to find the invoice in your Themeforest account.

    Best regards,
    Rikard

    February 14, 2023 at 8:16 am #1397855
    dlippok

    unfortunatelly not

    that´s why I am asking
    🫤

    spent there for half an hour
    search option brings templates

    February 14, 2023 at 10:52 am #1397878
    Yigit

    Hi,

    Please refer to this screenshot to find your purchase code

    Best regards,
    Yigit

    February 14, 2023 at 7:14 pm #1397987
    dlippok

    ‘I do not want to register I need an Invoice.

    Why is it always that difficult to get an answer to a simple question?

    February 14, 2023 at 7:15 pm #1397988
    dlippok

    If I search in this forum-… this is senseless crap

    How to download the purchase invoice? How to download the purchase invoice?

    Cause I have a company and I must invoice this purchase.

    Thank you.

    Reply

    created
    Feb ’20
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    Dec ’22
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    mgscoder
    Community Moderator
    Feb ’20
    Hi

    please check your email. for each purchase you should receive email with the invoice (.dpf) attached. Also if you go to your statements page from enavto market account dashboard you will see invoice there.

    Thanks

    February 15, 2023 at 6:07 am #1398019
    Ismael

    Hi,

    Thank you for the clarification.

    The documentation below should help.

    // https://help.market.envato.com/hc/en-us/articles/205604563-View-Download-Invoices

    In your Themeforest account, you have to go to the Profile page, click the Statements tab and search for your previous purchases. A download link for the invoice is available in the Details column.

    Best regards,
    Ismael

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