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  • February 11, 2015 at 6:39 pm #394578
    Michael

    Hi there,
    I know this is a reappearing issue.

    I’m running WP4.1 with Enfold 3.0.8 as a child theme on a hosted envionment.

    But Contactform is not sending emails.

    As I understand from different other threads the contactform relies on the php mail function. So I tried a recommended mailtest.php which includes:
    mail(' (Email address hidden if logged out) ','test','test');

    But this went through without any problems.

    Any additional ideas?

    The provider is the German: all-inkl.

    Thanks

    February 11, 2015 at 10:39 pm #394730
    Josue

    Hi Michael,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    February 12, 2015 at 1:50 pm #394978
    Michael
    This reply has been marked as private.
    February 12, 2015 at 8:49 pm #395314
    Josue

    Hi!

    Seems to be a memory issue, try increasing your PHP memory limit to at least 128M:
    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Best regards,
    Josue

    February 13, 2015 at 2:45 am #395479
    Michael

    Hi Josue,
    thanks for having a look on it.

    I just updated the PHP Memory setting as advised. I also installed WP Memory usage to check if it’s really working. It does: 256M.

    But plugin is still not working. I also noticed that it takes a very long time after submitting the form, and then it only shows an empty place – where a short message should be written.

    I’ll send an email to our provider too, maybe they can have a look in the apache error log.

    BR,
    Michael

    February 13, 2015 at 3:33 am #395490
    pzurcher
    This reply has been marked as private.
    February 13, 2015 at 5:35 am #395506
    Josue

    Hi!


    @Michael    , seems the source of the error is an issue with the PHPMailer class, i disabled JavaScript on my browser, made another test and got this:

    Fatal error: Maximum execution time of 30 seconds exceeded in /www/htdocs/w00e4150/wp-includes/class-phpmailer.php on line 879

    You could increase the maximum execution time but truth to be told, this is something unexpected, have you already tried contacting your hosting provider?


    @pzurcher    , your version of Flashlight (2.0) is not compatible with your current version of WordPress (4.1), please update to the latest version (2.9)

    Regards,
    Josue

    February 13, 2015 at 6:30 am #395515
    pzurcher
    This reply has been marked as private.
    February 13, 2015 at 6:39 am #395523
    Josue

    Hey Peter!

    Here’s a easy-to-follow video on how to update the theme via FTP (it’s for Enfold but works for every theme):

    Regards,
    Josue

    February 13, 2015 at 6:46 am #395524
    pzurcher
    This reply has been marked as private.
    February 13, 2015 at 8:02 am #395538
    Josue

    We may be able to do it but we need two things:
    1. FTP access, a temporary account.
    2 The latest version of the theme in .zip format uploaded somewhere in your server or via dropbox.

    Regar
    Josue

    February 13, 2015 at 8:08 am #395541
    pzurcher
    This reply has been marked as private.
    February 13, 2015 at 4:52 pm #395850
    Michael

    Hi Josue,
    problem solved :)

    The solution was the PHP version!
    I recognized that we are in the process of updating our own website also. And of course this is on the same provider and certainly we will use Enfold for this, too :)
    So I tested the form there, and everything works like a charme.

    Then checked the htaccess file from MCE and the client…

    On the MCE-Site we’ve added a handler to use PHP 5.4, after I added this to the clients site, evrything is okay.

    So finally we can say: Enfold run’s with PHP 5.2 but not with the Contactform!

    Hope this helps someone else out, too.

    Thank you for your effords and of course the great theme.

    BR
    Michael

    February 14, 2015 at 5:04 am #396097
    Josue

    Glad you managed to get it working Michael :)

    Regards,
    Josue

    February 14, 2015 at 5:06 am #396098
    Josue

    @pzurcher, seems updating was not necessary in the end, i was able to access the Theme Options and change the default contact email, i performed a test with my mail and it worked, it is currently set to the @yahoo account you mentioned, can you please make a test to confirm?

    Cheers!
    Josue

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