Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 12, 2018 at 4:59 pm #941038
    agentursaelzer

    Hi There,

    i started a new project with enfold. I wanted to import the Enfold 2017 demo data. But the import didn´t work (i get a message which said: import didn´t work, refresh the site). I tried to refresh the site, cleared the cache and also used another browser but it won´t work.

    I also searched if other people had the same problems. I find a topic which said i have to install the latest updated by using the API Key.So i tried that too – didn´t work. I used the plugin Transient Cleaner also didn´t work. :-(

    The other problem is, that the LayerSlider don´t accept my purchase code.

    Thanks for reading, i hope someone can help me.
    Greets Julia

    April 13, 2018 at 2:06 am #941204
    Mike

    Hey agentursaelzer,
    We would be happy to take a closer look at your demo import issues, and perhaps manually import the demo for you.
    Please include a admin login and FTP access in the private content area so we can take a closer look.
    Also include which webhost you are using.
    You should also know that the LayerSlider included with Enfold is a bundled item, and there is no need to register it, nor will your Enfold code register it.

    Best regards,
    Mike

    April 13, 2018 at 10:59 am #941404
    agentursaelzer

    Hi, webhost is strato.de – i used enfold for another project before – same provider. This worked fine :(
    Maybe you can do a closer look now. I insert the FTP data.

    Greets
    Julia

    April 13, 2018 at 12:11 pm #941440
    Mike

    Hi,
    Unfortunately lately, with Strato webhost, manual install is the only way that is working.
    Thank you for the FTP login, I was able to login to your Strato account & FTP, but not your WordPress site, please include the login to your site.
    I have manually uploaded the images & layerslider for the 2017 Demo. Once I’m able to login to your site I will be able to reset your site and finish the manual demo import, please note that this will reset all of your current content, users, and data.

    Best regards,
    Mike

    April 13, 2018 at 12:38 pm #941454
    agentursaelzer

    Hi Mike, i also tried the manual way – same happens. :/

    April 13, 2018 at 1:23 pm #941484
    Mike

    Hi,
    I have manually installed the 2017 Demo, please confirm the email sent to you from the site to set your site email address. Also check all of your WordPress settings. You may also delete the temp admin account.
    I also installed a child theme. Please clear your browser cache and check.

    Best regards,
    Mike

    April 13, 2018 at 1:23 pm #941485
    Mike

    Hi,
    I have manually installed the 2017 Demo, please confirm the email sent to you from the site to set your site email address. Also check all of your WordPress settings. You may also delete the temp admin account.
    I also installed a child theme. Please clear your browser cache and check.

    Best regards,
    Mike

    April 13, 2018 at 2:27 pm #941514
    agentursaelzer

    Hi Mike,

    now it works. Perfect! Thanks a lot. What was the problem?

    Greets,
    julia

    April 14, 2018 at 1:07 am #941770
    Mike

    Hi,
    Glad we were able to help, The issue is Strato webhost, they seem to be blocking our IP.
    We will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    and the video tutorials here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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