Viewing 4 posts - 1 through 4 (of 4 total)
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  • February 2, 2019 at 12:36 pm #1061972
    aabeve

    Hello,
    Yesterday I bought a second license for the Enfold theme (for our Belgian website), but the downloaded zip-file is not installing.
    I get the message: “The link you followed has expired“.
    I tried it on several pc’s, but it makes no difference. Also by trying to install the complete file or only the WordPress-files doesn’t work.
    Can you help me with this please. I’ve created a temporary login (see below).

    Best regards,
    Henk

    February 2, 2019 at 5:35 pm #1062027
    Mike

    Hey Henk,
    Thanks for the login, it looks like your PHP Time Limit is 30 seconds, which should be much higher or “nolimit”
    Please ask your webhost to increase this limit, or provide ftp access and a link to your theme install file in Dropbox or Google Drive, I should be able to install via FTP.

    Best regards,
    Mike

    February 5, 2019 at 9:25 pm #1063329
    aabeve
    This reply has been marked as private.
    February 5, 2019 at 9:47 pm #1063346
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 4 posts - 1 through 4 (of 4 total)
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