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  • November 3, 2016 at 9:59 pm #707965
    Itai

    Hello,

    So I have a youtube embed at the bottom of this page http://heaven11audio.com/contact-us/

    Looking at my site in Osx:

    On Safari, I see the preview image,

    On Chrome there is no preview image,

    On Firefox I don’t see any video or link to the video (?)

    What can I do to remedy this situation & have em all appear as they do in Safari?

    Cheers,

    November 7, 2016 at 6:18 am #709030
    Nikko

    Hey Itai!

    Thanks for contacting us and for your patience. :) The issue seems to appear only in Chrome and not on other browsers, the issue appears on both mac and pc. Please give us some time to try and give you a solution as it is a bit complicated.

    It seems the
    Cheers!
    Nikko

    November 7, 2016 at 5:43 pm #709381
    dfds

    Hi,
    I have a similar question and now I have tried for more than one hour even to be able to make a support topic to get help! Please send a direct link or explanation how to create a topic here so I can get help. Why do you not provide a “Create topic” link anywhere?

    November 7, 2016 at 6:35 pm #709419
    Basilis

    Hi!

    Here is the link for you.

    Enfold

    Thanks a lot

    Regards,
    Basilis

    • This reply was modified 8 years, 1 month ago by Basilis.
    November 8, 2016 at 9:56 am #709670
    dfds

    Hi,
    Thanks but it does not work. I tried this 25-30 times and only one time I got this blue message: “can’t find a solution…” and when I had filled out the form and clicked submit, the site broke down and all was wasted and nothing sent.
    Could you please look into if there is a problem with this or tell me more detailed how to get this blue notification link because I certainly do not get it at home/forums/enfold, not even when I fill out a topic in search.

    November 8, 2016 at 7:50 pm #709942
    Itai

    Ok, back to OP question: Nikko, I’d love to hear your comments. Is there a way to script a preview image or something?

    Cheers,

    November 10, 2016 at 7:07 am #710550
    Nikko

    Hi,

    Sorry I missed this thread, I have already looked into it and I can’t find any problem within the Video of Advance Layout Builder. If I try to check the video link (in the private content), that’s directly in youtube and you can see the problem. Can you try to use the embed code instead and put it in text block, this might help solve the problem.

    Best regards,
    Nikko

    November 10, 2016 at 10:34 pm #710921
    Itai

    Helllo,

    I don’t understand what you mean. I’ve tried putting the link in a text and code block. In both instances I just see the code as is and not a box with the linked video.

    Am I missing something?

    November 11, 2016 at 11:48 am #711077
    Nikko

    Hi,

    Yes, what I want you to add to the text block is not the youtube link but the embed code, when you open the youtube video, there’s a Share link at the bottom you just click it and then there’s the Embed tab, it should give you an embed code which should look like this:

    <iframe width="560" height="315" src="https://www.youtube.com/embed/4xgx4k83zzc" frameborder="0" allowfullscreen></iframe>

    Best regards,
    Nikko

    November 18, 2016 at 4:03 am #713799
    Itai

    Yes, that works! now is there a way to make the video stretch to 100% width? (like the enfold video container)

    Cheers,

    November 20, 2016 at 5:06 pm #714546
    Nikko

    Hi,

    Try to change the embed code to this:

    <div class="avia-video avia-video-16-9 ">
<div class="avia-iframe-wrap"><iframe width="1280" height="720" src="https://www.youtube.com/embed/4xgx4k83zzc" frameborder="0" allowfullscreen></iframe></div>
</div>

    You will notice the difference is the embed code is wrapped with some
    <div> and also I have replaed the width to 1280 and height to 720. Hope this helps :)

    Best regards,
    Nikko

    November 22, 2016 at 5:56 pm #715472
    Itai
    <div class="avia-video avia-video-16-9 ">
<div class="avia-iframe-wrap"><iframe width="1280" height="720" src="https://www.youtube.com/embed/4xgx4k83zzc" frameborder="0" allowfullscreen></iframe></div>
</div>

    This does not work unfortunately. It gives me the blank preview like in the enfold container.

    • This reply was modified 8 years ago by Itai.
    November 22, 2016 at 9:13 pm #715575
    Nikko

    Hi,

    Since it doesn’t work on your end please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    November 23, 2016 at 1:39 am #715682
    Netzie

    Sorry for crashing this party!
    Nikko – I have same problem… and need URGENT help…
    Could you take a look at https://herbalcenter.dk/faq-video/#toggle-id-4
    All videos that uses Youtube is BLANK :-( With or without “REL” – Iframe or RAW or Inside Shortcodes

    November 25, 2016 at 6:26 am #716662
    Ismael

    Hi,

    It’s a “mixed content” issue. Please adjust the youtube url and replace “http” with “https”.

    Best regards,
    Ismael

    November 26, 2016 at 3:02 pm #717220
    Netzie

    Hi Ismael.

    You are totally right!!! Thanks
    Actually the errors is NOT Enfold’s – The error comes from the plugin “Shortcodes Ultimate” that redirect to http:// and not https
    The author has abandon the development :-( So I took the shortcode from Enfold

    [av_video src='https://www.youtube.com/watch?v=fUIviyOIpus' format='16-9' width='16' height='9']
    and used inside my Accordions

    Thanks for another well ended support ticket you guys are fantastic!

    November 27, 2016 at 12:28 am #717318
    Nikko

    Hi,

    Glad that the issue is resolved on your end :)

    Best regards,
    Nikko

    December 16, 2016 at 6:18 pm #725501
    Itai

    Hi,

    Sorry but this is still not working for me. Here is a screengrab with the https code. What can I do?

    code

    December 21, 2016 at 3:30 pm #727076
    Andy

    Hi,

    please provide us some more information. We need a precise link showing the elements in question, as well as admin access.

    Best regards,
    Andy

    December 21, 2016 at 5:29 pm #727175
    Itai

    ….see private message…

    December 23, 2016 at 8:09 pm #728035
    Andy

    Hi,

    I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

    Best regards,
    Andy

    December 24, 2016 at 12:06 am #728077
    Itai

    Hi Andy,

    I deactivated the plugin, did some hard refreshes: nothing has changed on Chrome OSX. \
    I tried it on Firefox OSX: no image or link, I can’t see the video.
    On safari: it works as it should.

    So what should I try next?

    cheers,

    December 24, 2016 at 11:22 am #728118
    Andy

    Hi,

    simply deactivating your caching plugin is not sufficient. Please follow the instructions correctly and first switch off your caching function inside your cache plugin, before deactivating the whole plugin. Otherwise caching will go on.

    Best regards,
    Andy

    January 9, 2017 at 9:37 pm #731292
    Itai

    Hello,

    I have deleted all the cached pages, deactivated & even deleted the WP super cache plugin, did a series of hard refreshes, but still no view preview in Chrome….

    What now?

    Cheers,

    i

    January 10, 2017 at 6:03 pm #731651
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    January 11, 2017 at 4:39 pm #732124
    Itai

    I have installed a fresh copy of Enfold, overwriting all the old files.

    The result is the same: In OSX, still no preview image in Chrome and no video at all in Firefox (!). In Safari it works (it always worked in Safari).

    Any ideas? are you seeing it on your end?

    January 14, 2017 at 10:23 am #733502
    Andy

    Hi,

    you’re using link in private content inside your video element. If you open this link directly in Chrome, then you will see the same thing happening. So it’s not about Enfold, but about Chrome browser. Compare this link with Safari and you’ll see the difference. So what you can do is to use a different link instead of the “embed” one. Try the default link inside private content.

    Best regards,
    Andy

    January 16, 2017 at 6:35 pm #734282
    Itai

    Hello Andy,

    Changed to the default YouTube link as instructed, did some hard refreshes and still no video preview…

    So I decided to do a test using the default YouTube embed code and the preview image DOES appear:
    <iframe width=”560″ height=”315″ src=”https://www.youtube.com/embed/4xgx4k83zzc&#8221; frameborder=”0″ allowfullscreen></iframe>

    test

    Unfortunately its not dynamic. But I would guess that the problem might be Enfold if it works without the Enfold ‘wrapper’. Would you agree?

    Cheers,

    i

    January 17, 2017 at 7:29 pm #734938
    Andy

    Hi,

    when I use a youtube link like https://www.youtube.com/watch?v=4xgx4k83zzc on my Enfold installation then it’s working as expected. However, please post us your login details inside private content field (not a screenshot please!).

    Best regards,
    Andy

    January 17, 2017 at 8:56 pm #734966
    Itai

    Hey Andy,

    Boy, this is tougher than expected. Thanks for persevering!

    See login in private content.

    Cheers,

    Itai

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