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  • #300351

    Dear Support
    I purchased your Enfold WP theme some time ago and have been trying to set up the new website today for the purpose of which I had bought the theme. However, as apparently already experienced by other users, I continue to receive an error message when I try to import the dummy data. Only some marginal comments and postings seem to be imported. Googling the problem, I noted several threads in your support forum related to this issue and already have tried to implement solutions offered therein, so far without any successes. Here is what happened:

    1. Attempt no. 1:
    Fresh installation of wordpress 3.9.1 and creation of new mysql databank
    installation of the theme (version 2.7)
    activation of theme
    import of dummy data (failed)
    after googling tried to enhance memory by changing config.php – no success
    Wordpress installations and mysql database were deleted

    2. Attempt no. 2:
    Fresh installation of wordpress 3.9.1 and creation of new mysql databank
    installation of the theme (version 2.7)
    activation of theme
    update of the theme (version 2.9)
    import of dummy data (failed)
    enhancing of memory by changing config.php – no success
    Wordpress installations and mysql database were deleted

    3. Attempt no. 3:
    Fresh installation of wordpress 3.9.1 and creation of new mysql databank
    installation of the theme (version 2.7)
    use of different browser (now opera instead of firefox)
    activation of theme
    update of the theme (version 2.9)
    import of dummy data (failed)
    Wordpress installations and mysql database were deleted

    * * *

    In none of the cases any plugins had been activated. I am running out of ideas and need some advice from professional side. If nothing will help I see no other solution than approaching Themeforest for a refund…
    Regards
    Christoph

    #300479

    Hi lindenaulegal!

    Thank you for visiting Kriesi’s support forum and we’re sorry that you’re having this issue.

    If you don’t mind, we would like to access the website. Please post the login details here and set it as a private reply. Also, if possible, try to install wordpress using Fantastico, Softaculous or autoinstallers software available on your cpanel. Generate the database automatically.

    Best regards,
    Ismael

    #300553

    Hi Ismael
    Thank you for your swift response. As indicated by you, I used the autoinstaller software as offered by my provider (which I have never done before since only WP version 3.2 is offered and only in German instead of English). After the updated to WP 3.9 I installed Enfold via FTP and tried to import the dummy data – this time with success! So thank you for your advice which worked for me.
    However, you might take into consideration to advise customers to use an auto installer right in the tutorial in order to avoid too many questions here in this forum. I would also be curious to learn why the import of dummy data did not work when installing WP the classical way by FTP upload…
    Regards
    Christoph

Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘Enfold WP Theme: Dummy data import continues to fail’ is closed to new replies.