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Hello,
I have a website with woocommerce but I cannot – with a few exeptions – display the subcategories. Only Products are displayed. Links in private area.
In the customizer the settings are right (categories / subcategories). Any ideas why this is so confusing?
Hey donillo,
Thank you for your patience, but the login doesn’t see to work, please check.
When I check my demo site categories, when a sub-category like this example for “Casual” under “Woman”:
will have a URL like: /shop/product-category/women/casual/ and the parent category “Woman” has a url of: /shop/product-category/women/
Your site is using this url path: ?product_cat=, I believe that you have not set your WordPress ▸ Dashboard ▸ Settings ▸ Permalink Settings try using the Post name option instead of Plain.Best regards,
MikeHi,
Thanks for the login, when I check the two pages that you linked to I don’t see any difference
I also note that your screenshot above is from a plugin called Category Order and Taxonomy Terms Order, try disabling the plugin an see if this solves the issue. The plugin support lists many issues.
A good place to start is to disable all of your plugins, on my test site with no plugins the product category seems to work correctly.Best regards,
MikeI disabled all the plugins except woocommerce, but no changes… Any ideas?
Hi,
I’m still not sure what the issue you are seeing, because I don’t see a difference2 between the two pages that you linked to, they both looked the same to me.
Please explain further and perhaps some screenshots would help.Best regards,
MikeThis is the desired view:
The sub-categories are shown.
This is the behavior my categories have:
No sub-categories, only products.
Hi,
Ok, the difference that I see is the top one has just the image and title:
and the second one has a image, title, & excerpt:
is this what you mean?
I guess I was confused because you were referencing sub-categories, but I don’t see this in either screenshot.
Why do some of your items have a green & black stripe in the image, and the others do not?Best regards,
MikeI have a lot of sub categories and I want to display the subcategories and not products that are in the subcategories…. These are the images with the green and black stripe. I´ll only display products if they are in a (sub)categoy.
The other images are products. And in this case I cannot move through the subcategories, cause they are missing. Thats the problem.
Hi,
Thank you for the clarification.
The subcategories don’t display on the parent category page – Test & Measurement because the direct subcategory, Telecommunicatie, doesn’t contain any products. You should edit the products and apply the Telecommunicatie category to them.
To test this, we created a product called Test & Measurement Product A and applied the categories Test & Measurement and Telecommunicatie.
Best regards,
IsmaelIf I change the category from your test product to a category two levels lower and without the main category, it works too, but why? So no product in Telecommunicatie and now it works? But why is it working now?
Hi,
We’re not entirely sure, but based on previous observations, the subcategories should contain at least one product. Otherwise, it will display all products that belong to the parent category and its subcategories.
Best regards,
Ismael
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