-
Posts
-
Hi, already have Enfold as theme for some years. But it’s hard to find the button on your support site to drop an topic. Therefore this way. Every year I have 2 to 3 times trouble when people want to order trhough WooCommerce. Almost everytime I have to ask my webdeveloper to repear. Everytime the issue is related to the theme Enfold. For example: I now get the pop-up message when people start the buy proces: “please match the requested” format. My webdeveloper tried everything: updating everything till latest versions (WooCommerce-Enfold) and now even is busy implementing a javascript. Not the first time. How is this possible? Is Enfold not keeping up with WooCommerce updates? Two to three times a year in the middle of a marketingcampaign is not very reliable. Although I like the possibilities for making a page with Avia within Enfold, this is getting a bit out of hand. Is this a common or know issue? Hope to hear. Kind regards, Ted Daamen
Hey Ted,
Please register to our support forum here – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum whenever you have a questions or an issue.
That issue is usually related to 3rd party plugins. Enfold is compatible with WooCommerce but may not be compatible with WooCommerce extensions since there are many of them out there.
Can you please try de-activating all active plugins and check if that helps? You can activate them one by one to find the culprit.
Best regards,
Yigit
- You must be logged in to reply to this topic.