Enfold won't update, Layer slider does update

Hey Anthony Forshaw,
Please note that the LayerSlider is not created by Enfold and these are different products. While the theme includes a bundled version of the LayerSlider, the licenses are different. You can read our documentation here.
As I understand your post, your LayerSlider is up-to-date with a valid LayerSlider license, the only way to do this is if you added the premium LayerSlider version, the bundled version will not update on it’s own, and only updates then the theme is updated, typically a minor version behind the paid version.
So to update the Enfold theme you must go to your Envato (Theme Forest) account and create a Token and then enter this into your theme, or you can install the Envato market plugin and enter your token into it.
If you don’t have access to the Envato account for the license because a developer paid for the license or the person who paid for the license has left your company you will need to purchase a new license and create a Envato account for your company because Envato will not transfer licenses. We are not able to give or sell licenses directly, Envato is the exclusive licensor for Enfold.
If you do have access to the Envato account but you can’t update because your theme is old and it asks for a “API key” then you must manually update, to update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Typically the support license is for six months then you can renew and extend your support, this is probably why you can not login and open a new thread. If you purchase a new license you can Register your new account with the Purchase Code.

Best regards,
Mike