Enfold - with the Visual Artist Demo files - two small issues - Support

Viewing 15 posts - 1 through 15 (of 15 total)

Author

Posts
September 23, 2019 at 4:41 am #1140821

IngridSpielman
Participant

Hi,
I have two small issues

1. Anchor tag is not always scrolling to the correct part of the page.
In the main navigation I have a link to an anchor tag for the About section (URL provided below in the Private Content section) The problem is that when the home page first loads, if you click on the About link in the main navigation, the page scrolls to the wrong section. Subsequent clicks on the About link in the main nav scroll to the correct spot.

2. On the Home page I have created most of my headings using the SPECIAL HEADING content element (instead of H1-H6 tags). The problem is that Yoast SEO plug-in is telling me I have no headings on this page – which generates a SEO warning. Is there a way to get the SPECIAL HEADINGS to be recognised as Headings for SEO purposes.

September 25, 2019 at 2:53 pm #1141828
Ismael
Moderator
Hey IngridSpielman,

Thank you for the inquiry.

1.) This is probably cause by the masonry element. The masonry animation only starts once the element is scrolled causing the scroll position to re-adjust incorrectly. We can disable the masonry animation using the following css code.
```
.av-masonry-entry {
    visibility: visible;
    opacity: 1;
}
```
2.) This shouldn’t affect how the page is crawled or indexed by search engines as long as it has the correct structure. Unfortunately, the builder is not fully compatible with Yoast’s analysis tool, so it fails to detect the builder elements. We recommend visiting the Yoast documentation for more info.

Best regards,
Ismael
September 26, 2019 at 9:46 am #1142168

IngridSpielman
Participant

Hi,
I’ve disabled the masonry animation using the method you suggested above, but it hasn’t resolved the issue. Plus it has introduced an intermittent masonry loading effect which is unwanted. Could you come up with a solution that works.
Thank you,
Ingrid.

September 27, 2019 at 9:44 am #1142616

Ismael
Moderator

Hi,

Thank you for the update.

Did you toggle the Performance > File Compression settings after adding the code? It is possible that the site is still loading the old version of the stylesheet. Please toggle the compression before testing the page again.

Best regards,
Ismael

September 27, 2019 at 1:46 pm #1142756

IngridSpielman
Participant

OK, I tried that, and it didn’t help.

I’ve given you an admin login, and I would appreciate it if you use this to test your recommendations. I don’t want any more *ideas*, just fixes. especially given I am waiting 24 to 72 hours to test suggestions that don’t work.

This is a product that I’ve paid good money for. Please make it work as advertised.

Thank you,

Ingrid.

September 30, 2019 at 1:17 am #1143179

IngridSpielman
Participant

Hi Team,
This issue is still unresolved, despite your efforts it has been 7 days. Would you please respond, and kindly test your ideas before you recommend them to me, as another 3 day wait for a solution that doesn’t work is not impressing my client.
Thank you,
Ingrid.

September 30, 2019 at 4:48 am #1143212

Ismael
Moderator

Hi,

Sorry for the delay. We added the css code in the Quick CSS field again. It did fix the issue and it’s supposed to disable the animation completely, so I’m not sure why you see an intermittent loading effect. We don’t see that effect on our end. All the items in the masonry appears on load without animating. Please try to test it on incognito mode.

Best regards,
Ismael

September 30, 2019 at 5:11 am #1143217

IngridSpielman
Participant

This issue is not the masonry loading effect. The issue is the About link in the main menu: it does not scroll to the correct anchor tag when clicking on the About link for the first time after page load. On subsequent clicks on the About link it scrolls to the correct place. Please read back through this thread to the beginning.

PLEASE DON’t keep me waiting 3 more days.

Thanks
Ingrid

October 1, 2019 at 7:54 am #1143582

Ismael
Moderator

Hi,

The same code will also fix the anchor issue. It doesn’t scroll to the correct position initially because the masonry didn’t animate yet, so the height of its container is different. In order to fix the scroll issue, we disabled the masonry animation. Please check it again on incognito mode.

Thank you for understanding.

Best regards,
Ismael

October 2, 2019 at 3:10 am #1144021
IngridSpielman
Participant
**URGENT**
STILL NOT WORKING
Disabling the masonry animation does NOT make the main menu ABOUT and CONTACT links scroll to the correct place. Not in incognito mode, not in any mode.
It doesn’t fix the problem AND it introduces an additional unwanted effect with the way the masonry images load.

Please test the page using the following steps, provide solution that work , or, better still use the admin login provided above to implement the solution.
THANK YOU.
October 4, 2019 at 3:53 am #1144818

Ismael
Moderator

Hi,

Yes, you’re right. We really thought it’s working. We set the minimum height of the masonry elements and the sections but it didn’t work. We also disabled the masonry animation completely, which took care of the loading issue, but it didn’t help correct the scroll position on initial load. Please try to upgrade the theme to version v4.6.3 — the update might help fix the issue.

Thank you for your patience.

Best regards,
Ismael

October 4, 2019 at 7:19 am #1144891

IngridSpielman
Participant

**URGENT**

Updating the theme DID NOT resolve the issue.

Would you please respond more quickly and put more resources into resolving this issue which has been unresolved almost TWO WEEKS.

I appreciate your efforts, but I really need a solution. Please refer this to someone who can resolve it.

Thank you,

Ingrid.

October 4, 2019 at 8:34 am #1144916

Ismael
Moderator

Hi,

I will tag this thread to one of our developers so that he can help resolve the issue. Please wait for his response.

Thank you for your patience.

Best regards,
Ismael

October 8, 2019 at 3:29 am #1145979

IngridSpielman
Participant

PLEASE COULD YOU SPEED THIS UP. This is getting really awkward with my client and embarrassing. IT’S BEEN OVER TWO WEEKS WITH NO RESOLUTION.

Thank you.

October 9, 2019 at 11:24 pm #1146679
Ismael
Moderator
Hi,

Sorry for the delay.

We added the following script in the functions.php file to resize the window automatically on page load, which triggers the masonry element animation and reset the scroll position target from 6614px to 5630px.
```
add_action('wp_footer', 'ava_auto_resize');
function ava_auto_resize(){
?>
<script>
(function($){	
	var int = window.setInterval(function(){
		$(window).trigger('resize');
		$(window).trigger('debouncedresize');
		$(window).trigger('av-height-change');
	}, 1000);
	
	$(window).on('load', function() {
		setTimeout( function() {
			clearInterval(int);
		}, 5000);
	});
})(jQuery);
</script>
<?php
}
```
Best regards,
Ismael
Author

Posts

Viewing 15 posts - 1 through 15 (of 15 total)

You must be logged in to reply to this topic.

Enfold – with the Visual Artist Demo files – two small issues