Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 20, 2020 at 12:26 pm #1186313
    essenburgmultimedia

    Hi,

    When i try to update Enfold via the theme update option
    i get this error;
    https://prnt.sc/r52ed5

    And when i try to update enfold and overwrite all the files via FTP i get this following error:
    https://gyazo.com/c2c2b70bb920276d51ff27ab04731237

    The last error as you can see is website breaking.

    February 20, 2020 at 7:33 pm #1186497
    Victoria

    Hey essenburgmultimedia,

    Which version of php are you running?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 21, 2020 at 3:18 pm #1186767
    essenburgmultimedia

    Hey,

    The server is currently running php 7.3!

    Thanks in advance!

    February 21, 2020 at 3:39 pm #1186772
    Yigit

    Hey,

    You seem to be using older version of plugins as well and i think this might be plugin related issue.

    Could you please post FTP logins here privately as well? Also, can we update the plugins or de-activate them for testing purposes?

    Cheers!
    Yigit

    February 21, 2020 at 6:18 pm #1186832
    essenburgmultimedia

    Hey,

    I wouldn’t mind you updating/de-activing plugins for testing purposes.

    If you let me know what you turn off so i can turn them back on.

    February 21, 2020 at 8:31 pm #1186863
    Yigit

    Hi,

    I updated the theme to the latest version and there are no errors. Please review your website :)

    Best regards,
    Yigit

    February 21, 2020 at 9:01 pm #1186867
    essenburgmultimedia

    Thanks!

    What was causing the issues?

    Have a good weekend!

    February 22, 2020 at 10:52 am #1186928
    Yigit

    Hi,

    Not really sure what was causing the issue. I connected to your server using FTP client and was waiting for the issue after the update but did not have any :)

    Thanks, you too have a nice weekend!

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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