Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • July 19, 2018 at 2:52 pm #987426
    markkjaer

    Hi Enfold support,
    Me and my company have been having some issues with updating Enfold on our website when clicking ‘Check manually’ for updates it says we’re running the latest version – but we know we are not.
    This has several times ended up us trying to manually uploading with FTP etc. and crashing the site.
    We tried re-buying to generate a new API-key, to check if that was the issue. But apparently it wasn’t.
    We also tried the Transient Cleaner plugin, but it didn’t help (might not have used it properly, though).
    – Are we running plugins that conflict with Enfold or something?
    Please help us! – this is causing us quite some problems, since the site’s fonts and spaces starts acting weird when using older versions.
    All the best,
    Mark

    July 20, 2018 at 7:31 am #987717
    Rikard

    Hi Mark,

    Sorry for the problems. Usually it’s caused by hosting providers blocking traffic from Envato or the cron job involved with checking for updates. Could you try contacting your hosting provider to check if that is the case? Ask them to whitelist api.envato.com

    Best regards,
    Rikard

    July 20, 2018 at 9:17 am #987744
    markkjaer

    Thank you Rikard. Will try!

    July 21, 2018 at 5:27 am #988113
    Rikard

    Hi,

    Great, please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    July 21, 2018 at 7:45 pm #988196
    markbenfeldt

    Hi Rikard,
    Yes, we still have the problem…

    July 22, 2018 at 6:37 am #988283
    Rikard

    Hi Mark,

    Thanks for the feedback, though I can see that you are currently running the latest version of the theme. Did you update manually or did the automatic updates start working?

    Best regards,
    Rikard

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.