Enfold Update with Lost Key

Merhabalar Serkan :)

Thanks for contacting us!

Unfortunately, to be able to update the theme and to receive a full support, you would need an access to ThemeForest account which was used to purchase the theme. If that would not be possible, i am afraid you would need to re-purchase the theme.
Do you know if any changes were made on parent theme files? If so, they will be overwritten. If you are using a child theme and previous developers made changes on theme files on a child theme, you can go ahead and update the theme. Currently i cannot see debugging information on your website therefore i cannot tell if you are using a child theme or not.

Please firstly check if you are using a child theme (you can do so in Appearance > Themes. There should be one Enfold parent theme and a child theme). If you are not using a child theme, please check which version of the theme you are using. We can try sending you that version in case it is in our repository so you can compare files differences.

I hope that was helpful! Let us know if you have any other questions!

Cheers!
Yigit

Dipnot: Dilerseniz Turkce’de iletisim kurabiliriz :)