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Viewing 13 posts - 1 through 13 (of 13 total)
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  • July 25, 2024 at 1:23 am #1462911
    dmansouri1981

    hi guys. i always enfold theme easily from my host panel. after I update to the last version 6.0.2 my site appearance crsh. my WordPress version is 6.5.3 and host PHP is 8.2. please check the theme health

    July 25, 2024 at 7:20 am #1462930
    Ismael

    Hey dmansouri1981,

    Thank you for the inquiry.

    Have you tried disabling the Enfold > Performance > File Compression settings and purging the cache after the update? Please provide the site URL and login details in the private field so that we can check the issue properly.

    Best regards,
    Ismael

    July 26, 2024 at 3:58 pm #1463066
    dmansouri1981

    yes, Ismael. i deactivated the theme file compression because it caused one problem for me. too much file creation in dynamic-avia folder in the host and full my disc usage. but when I update and replace this new version, all of my site crash and I can not work with the WordPress dashboard. it is the first time for me !!

    July 26, 2024 at 4:05 pm #1463068
    dmansouri1981

    i send a link of my site. my main menu becomes vertical, the slider disappears, blog post becomes to just one column!!!. I am back to the old theme because I have 6k visitors daily

    July 26, 2024 at 7:44 pm #1463081
    Rikard

    Hi,

    The screenshot returns a 403 forbidden error, please check or upload the image to a different service like Imgur or Snipboard for example.

    Best regards,
    Rikard

    July 26, 2024 at 8:45 pm #1463085
    dmansouri1981

    hi rikard. please check again.

    View post on imgur.com

    July 27, 2024 at 10:34 am #1463095
    Rikard

    Hi,

    Thanks for that. This is what I’m seeing on my end: https://snipboard.io/nLzk1h.jpg. How can we reproduce the results that you are getting?

    Best regards,
    Rikard

    July 27, 2024 at 1:55 pm #1463105
    dmansouri1981

    this is my home page that completely crash. no slider, no blog post element, and a bad main menu. i don’t know how I can show to you because our site has 6K visitors daily and because of that we back to old theme very fast. do you have any suggestions for this challenge?

    July 27, 2024 at 7:13 pm #1463125
    Mike

    Hi,
    Try creating a staging site to test on, most cPanel webhosts have a staging site option, some in the dashboard:
    staging-1.jpeg
    Others add the option in the Softaculous WordPress Management
    2022-12-11_001.jpeg
    There may be other staging site options in different cPanel servers, these are the two that I have seen.
    Then update the staging site and include a admin login in the Private Content area so we can examine.

    Best regards,
    Mike

    August 7, 2024 at 2:52 pm #1464030
    dmansouri1981

    hi mike. thanks for your support. unfortunately, my web Cpanel hosting does not provide this option(staging site). I prefer not to update Enfold until the next generation and I again check the new version in the future and notice again here.

    August 7, 2024 at 6:22 pm #1464044
    Mike

    Hi,
    Alright, shall we close this thread then?

    Best regards,
    Mike

    August 15, 2024 at 1:10 pm #1464686
    dmansouri1981

    yes please. because i found out this problem related to my plugins. thank you mike

    August 15, 2024 at 3:49 pm #1464700
    Rikard

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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