Viewing 26 posts - 1 through 26 (of 26 total)
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  • July 21, 2021 at 7:19 am #1311037
    jamesnardell

    Hi there,

    I just updated to the latest version of Enfold. For some reason the background color of the testimonial slider is now white – this is the same color as the text. The background color should be a blue color. This hasn’t happened in previous updates. Any idea what is broken?

    Note. The URL is: https://affiliatemanager.expert/. (The testimonial slider is towards the bottom of the page).

    Thanks for any/all help!

    July 22, 2021 at 7:52 am #1311359
    Rikard

    Hey jamesnardell,

    Where exactly did you set the background colour? In the Color Section or in the Testimonials element? If you need further help, then please include admin WordPress login details in private, so that we can have a closer look.

    Best regards,
    Rikard

    July 22, 2021 at 9:26 am #1311392
    jamesnardell

    The background color is in the color section. Please see WordPress login details in the section below.

    There’s also another thing I can’t make sense of. On the home page all the text is missing in the blocks under ‘Here are some of the areas where we can add value beyond simple affiliate program management.’ The headlines are showing. The text is not. It’s been replaced by ‘Click to add your own text here’.

    The text is in the WordPress CMS. It’s just no longer displaying…

    July 23, 2021 at 12:07 pm #1311830
    Rikard

    Hi,

    Thanks for that. I’m not sure why your Color Sections are losing their colour to be honest with you, but I’ve added this to your Quick CSS as a temporary solution:

    .home #testimonials, .home #av_section_2 {
  background-color: #00a2ed !important;
}

    I’ve fixed the Icon boxes for you as well, please review your site.

    Best regards,
    Rikard

    July 23, 2021 at 1:08 pm #1311865
    jamesnardell

    Thanks, Rikard! You’re amazing.

    On reflection, I also updated WordPress to the latest version [5.8]. Might this be what caused the issues?

    I’m now scared to run updates…

    July 23, 2021 at 1:14 pm #1311869
    jamesnardell

    One last question. How can I make the text color in the testimonials section white?

    Name Font Color
    Subtitle Font Color
    Content Font Color

    All 3 of these are set to #ffffff. Yet this is not what’s displaying on the webpage.

    July 25, 2021 at 8:36 am #1312181
    Rikard

    Hi,

    Thanks for the update. I’m seeing all the text as white on my end, except for the link. Could you try loading the site in an incognito or private browser window to see if that helps please? If not, then please post a screenshot of the problem.

    About updates; they are the most common cause of things going wrong on a WordPress website. I would highly recommend that you copy your live site to a staging site, where you can perform updates first. If things work as expected there, then you can update your production site after that. If things should go wrong on the staging site, then your live site will still work as it did before.

    Best regards,
    Rikard

    July 25, 2021 at 11:28 am #1312202
    jamesnardell

    Let’s take a step back because I think the problem I’m going to outline is the core issue.

    Check out this page: https://affiliatemanager.expert/choosing-an-affiliate-management-agency/

    None of the Color Sections are displaying the color assigned. They are all white. This means the page looks a mess…

    Have you got any idea what is causing this?

    Something has broken since I updated to WordPress 5.8 and/or the new version of Enfold.

    Screenshots:

    https://affilitude.co.uk/jmfiles/AME/1.png – As you see it
    https://affilitude.co.uk/jmfiles/AME/2.png – When you press Ctrl + A i.e. what’s not showing due to the Color Section not being properly applied

    July 27, 2021 at 6:06 am #1312585
    Rikard

    Hi,

    Thanks for the update, and sorry for the problem. I see the problem on your site, but I can’t reproduce it on a test installation running the same version as you are, so I’m not really sure what is causing it unfortunately. I’ve asked the rest of the team for help with this though. If you would like some custom CSS to rectify this while we are investigating the problem, then please let us know.

    Best regards,
    Rikard

    July 27, 2021 at 6:59 am #1312596
    jamesnardell

    Hi Rikard,

    Custom CSS to rectify this issue would work.

    Cheers,

    James

    July 28, 2021 at 4:31 am #1312887
    Rikard

    Hi James,

    Thanks for the update. I’ve added custom CSS for you under Appearance->Customizer in WordPress, since the styling from the theme doesn’t seem to be applying. This might be the reason as to why the backgrounds in the element options are not applying, but I’m not sure what is causing it unfortunately. If you would like more help in investigating why it’s not working, then please give us permission to temporarily disable plugins. Also please share FTP login details with us, in case we should need that.

    Best regards,
    Rikard

    July 28, 2021 at 4:57 am #1312894
    jamesnardell

    Hi Rikard,

    This message gives you permission to temporarily disable plugins (to investigate the issue further).

    FTP login is a little tricky as I use Google Cloud for the hosting. What I can do (if necessary) is help you setup a FTP account per the instructions here: https://www.youtube.com/watch?v=wDcjM7BySo0

    Cheers,

    James

    July 30, 2021 at 5:54 am #1313372
    Rikard

    Hi James,

    I tried deactivating plugins, but it’s not possible to deactivate WP Rocket for some reason. Could you try on your end as well, to verify the behaviour please? I very much doubt that this problem is caused by the theme. If you want to verify that, then please activate one of the default WordPress themes, and try deactivating the plugin again. Also, it might be a good idea to reach out to your hosting provider about this problem.

    We can try to help you out if you want to roll back to an earlier version of the theme via FTP, but it might be easier if you could do it yourself. We can provide you with the theme files, if you want to give it a go yourself.

    Best regards,
    Rikard

    August 12, 2021 at 12:52 pm #1316427
    jamesnardell

    Hi Rikard,

    When I check out my website in certain browsers I see lots of red lines. Have you got any idea what is causing this?

    See a screenshot through the link below.

    https://www.affilitude.co.uk/jmfiles/AME/AME_Screenshot.jpg

    Note. This screenshot is through Chrome — Version 92.0.4515.131 (Official Build) (64-bit)

    August 14, 2021 at 5:55 am #1316703
    Rikard

    Hi,

    Thanks for the update. I checked your site using Chrome as well, but I can’t see any red lines on my end. You might be getting locally cached result, could you try to load the site in an incognito window to avoid any local caching please?

    Best regards,
    Rikard

    September 2, 2021 at 4:56 am #1319426
    jamesnardell

    Hi Rikard,

    Please can you check again. I’m now seeing the issue – red lines – through Edge, Firefox, and Chrome (in incognito mode). Plus on my Samsung cell phone’s browser.

    Regards,

    James Nardell

    September 3, 2021 at 12:31 pm #1319636
    Rikard

    Hi James,

    Your site is asking for a 2FA code after logging in, could you share that with us in private please?

    Best regards,
    Rikard

    September 4, 2021 at 4:59 am #1319705
    jamesnardell

    Hi Rikard,

    I have just disabled the 2FA.

    Cheers,

    James

    September 7, 2021 at 4:21 am #1319919
    Rikard

    Hi James,

    Thanks for that. There was some CSS in Quick CSS which was causing that. I removed it, but it still applying to your site unfortunately. It’s likely due to caching, so I tried to disable your caching plugin temporarily, but it’s not possible to deactivate it for some reason. Could you try to deactivate it on your end, to see if you have any luck please?

    Best regards,
    Rikard

    September 7, 2021 at 4:25 am #1319920
    jamesnardell

    Are you referring to WP Rocket, Rikard?

    Note. Now the testimonials section is not displaying properly through Edge and Firefox.

    September 8, 2021 at 4:05 am #1320036
    jamesnardell

    Hi Rikard,

    The testimonials section is effectively broken through Chrome, Edge, and Firefox. Can you look into this, please?

    Cheers,

    James

    September 8, 2021 at 8:08 am #1320064
    Rikard

    Hi James,

    Yes, I’m referring to WP Rocket. The testimonials section works when logged in to WordPress, but not when logged out. This is another indication of a caching problem. The red lines are not visible when logged out either. Why is it not possible to deactivate plugins on your site?

    Best regards,
    Rikard

    September 8, 2021 at 10:18 am #1320090
    jamesnardell

    Hi Rikard,

    The login details you have are the ones that I use.

    If I go to: Plugins > WP Rocket > Deactivate, it works.

    Note. I went into safe mode and it said:

    “Click “Apply Safe Mode” to quickly disable LazyLoad, File Optimization, Embeds and CDN options. Then check your site to see if the issue has resolved.”

    This seemed to make everything work.

    Frankly, I’m nonplussed. Is this a common issue/problem?

    September 9, 2021 at 12:57 pm #1320253
    Rikard

    Hi,

    Thanks for the update. Deactivating WP Rocket is not working on my end, I’m not sure why. If safe mode worked then one of the things it removed is likely causing problems on your site. I would suggest that you deactivate everything which involves caching/minification/CDN in the plugin, then activate them one by one, to see if you start seeing any problems after each activation. Problems like these are very common when using caching plugins, yes.

    Best regards,
    Rikard

    September 10, 2021 at 1:01 pm #1320397
    jamesnardell

    Hi Rikard,

    One final question. When I check out this page: https://affiliatemanager.expert/our-story/ the header image is not displaying. Is this an issue with caching or CSS? (The image does display when I preview the page in WordPress).

    Note. I have tried on many browsers.

    Cheers,

    James

    September 11, 2021 at 1:35 pm #1320523
    Rikard

    Hi James,

    Thanks for the update. That image seems to be a theme problem, I’ve added this filter in your functions.php file, and it works after that:

    /**
 * Filter to skip css file generation.
 * You can add logic to skip for certain pages/posts only.
 * 
 * @since 4.8.6.1
 * @param boolean $create
 * @return boolean					true | false or anything else to skip generation of css file
 */
function custom_avf_post_css_create_file( $create )
{
	return false;
}

add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );

    We introduced a new file structure with version 4.8.4, and the new folder might not be read/writeable on your server. If you want us to check that out further for you, then please include FTP login details in private as well.

    Best regards,
    Rikard

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