Viewing 5 posts - 1 through 5 (of 5 total)
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  • April 14, 2021 at 3:22 pm #1294405
    Eleina_Shinn

    This site has an older Enfold; I didn’t build it, but I told them to buy Enfold and update the theme, which I’ve tried to do for them, more than one way, but first it caused errors, then manually via FTP, changed look of site, so had to revert back

    (I renamed named original version _old and kept it, and the new “_new”) but it breaks the site every time. I now have “Enfold_new” and I reverted back to their older version (now just “Enfold”) because I can’t make it work. Might you have any thoughts on this. The old version that works is 4.6.2 and that’s what they are running now.

    I can’t seem to effectuate some changes to the menu overlay slideout on hover and think it might be due to the older version of the theme, but not sure

    April 16, 2021 at 10:25 am #1294750
    Ismael

    Hey Eleina_Shinn,

    Thank you for the inquiry.

    but first it caused errors, then manually via FTP, changed look of site, so had to revert back

    We tried to switch to the latest version, and did not find any errors. However, the theme options got lost when we switch back to the older version of the theme. Do you have a site backup? We are very sorry for the inconvenience.

    One thing that you could do is export the theme options from the older version, upgrade the theme, then import the theme options back.

    Best regards,
    Ismael

    April 16, 2021 at 12:05 pm #1294770
    Ismael

    Hey!

    UPDATE: We actually enabled the parent theme instead of the child theme previously, which is why the theme options were missing. Sorry about that. We restored the site by enabling the child theme back. Let us know if export/import of the theme options work.

    Cheers!
    Ismael

    April 16, 2021 at 1:48 pm #1294796
    Eleina_Shinn

    Okay, so I see the theme is still at 4.6.2, so I guess I don’t understand. It worked but you reverted it back?

    You want me to “Export Theme Settings File” in the existing Child Theme, then do it again?

    And did you use the new version that I had on the server or did you upload your own, or use the Theme Update option under Enfold Child Theme Options?

    • This reply was modified 3 years, 8 months ago by Eleina_Shinn.
    April 16, 2021 at 3:59 pm #1294810
    Ismael

    Hi!

    It worked but you reverted it back?

    When we activated the latest version, we did not see any errors but the styling is lost, which means that it did not work.

    Try to export the theme options while the old version of the theme is enabled. After that, enable the latest version by renaming the old theme folder, then import the theme options back.

    Best regards,
    Ismael

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