Viewing 12 posts - 1 through 12 (of 12 total)
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  • February 25, 2020 at 1:08 am #1187515
    caorda

    We run over a hundred sites using Enfold so are doing updates on a regular basis. However, it seems that on regular occasion, it takes several tries/refreshes of the update screen for the latest update to be shown as available. Sometimes the update is never shown at all, despite refreshing/force checking several times. I often have to revert to uploading via FTP. The sites are running on the same server so it’s not an issue there. Can you please help shed any light?

    Many thanks
    Amanda

    February 25, 2020 at 1:31 pm #1187677
    Rikard

    Hey Amanda,

    Could you post login details in private to a site which has this problem so that we can have a closer look at it please?

    Best regards,
    Rikard

    February 25, 2020 at 11:02 pm #1187889
    caorda
    This reply has been marked as private.
    February 26, 2020 at 2:54 pm #1188082
    Rikard

    Hi Amanda,

    Thanks for the details. I get a 403 error on the login page, but it doesn’t matter since we would like to view a site which hasn’t been updated, so that we can see the actual problem. Could you provide details a site like that instead please?

    Best regards,
    Rikard

    March 27, 2020 at 8:49 pm #1198429
    caorda

    Hi,

    This site is not showing the latest update to 4.7.4 as being available. Are you able to please take a look?

    Many thanks
    Amanda

    March 28, 2020 at 5:46 am #1198525
    Rikard

    Hi,

    I still get a 403 error on the login page:

    ERROR 403 – Forbidden!
    The following error occurred:
    You are not permitted to access the requested URL.

    Please contact the webmaster with any queries.

    Are you blocking country IPs maybe? If so then please lift that ban or let us know which country ranges are allowed to access the login page.

    Best regards,
    Rikard

    March 29, 2020 at 4:22 am #1198760
    caorda

    Hi,

    What’s your IP address and I’ll check the security logs?

    Many thanks
    Amanda

    April 1, 2020 at 5:11 am #1199609
    Rikard

    Hi Amanda,

    I have a dynamic IP, and so do everyone else on the team as far as I know. But if you could unblock the counties in private then we should be able to access your site.

    Best regards,
    Rikard

    April 1, 2020 at 8:51 pm #1199877
    caorda
    This reply has been marked as private.
    April 2, 2020 at 10:38 am #1200090
    Rikard

    Hi,

    Thanks for that, I’m able to login now. I can’t see the update notification either, and manually checking does nothing. Maybe your security plugin is blocking the call, what happens if you disable that and check manually?

    Best regards,
    Rikard

    April 2, 2020 at 6:29 pm #1200267
    caorda

    Hi Rikard,

    We have the same security plugins (iThemes & Sucuri) on over a hundred sites that show the updates just fine. I temporarily disabled to check but the update still did not show.

    Kind regards
    Amanda

    April 3, 2020 at 9:29 am #1200426
    Rikard

    Hi,

    Thanks for the update and clarification. Are all those sites using Enfold and on the same hosting? If so then there must be something different with the site which is not working. The code for the theme is the same, so that can basically be ruled out. What remains would be plugins which could be causing conflicts, or some kind of server setting which is blocking the update to come through. Did you try reaching out to your hosting provider about the problem? The might be able to see something in the server logs for example.

    Best regards,
    Rikard

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