-
Posts
-
Dear Support Team
I am having massive problems with the ENFOLD update on the website: secaro.org. I have already tried various things (Envato market…), but unfortunately the update is not possible. I always get the following error message:
“Downloading the update from https://marketplace-downloads.customer.envatousercontent.com/files/637407377/enfold.zip?response-content-disposition=attachment%3B+filename%3Dthemeforest-pldVubfe-enfold-responsive-multipurpose-theme-wordpress-theme. zip&Expires=1748499630&Signature=Gvg6fab5MDNPonqRbAWeWX04Q0HonuGDE~6JEaeg~7wmf9FKWtI~pZ80-2vVPIeBxr~QAnuBYGcRo4kw5w5f~3dl0kt55lKqAPxj2XuVGAAQXb3WmEbVeo- ZctuCQV6fKOTkKrjkWLKzHYmC5gAGA6biHiHc5ZMW1JkZlgVZeI5tyqHCenHuOSNSglvY3yZRhl5hDl7k-MZBWRSmnj5pQ33~pnF7oVSfj-xqvZ2robrCf6X2mmyCdBkh7iViFVB6iTUFLuu5g0fMAGNNr4l03YkL46TBWvJCiaR0QmVEagGxgpEjwcdx4vW- VxTJ4NI8KxQN56puuWisNJO0niKFImwldJBBCdvLZM6nLG9zm2gtCcCuBTV6xCXlIxvzal2I3OZNsSe5FFUNg89ZFPXw1E~bvod1GbqrqnZJMFHOPX409RNOwUULAGo0VDYVS77EUN35bXqFYNQXV6xWDqjR8N1KqaAK- 1Ufg6~goECycbOXfo1zIypMEBMomqMw4TGv06xRYZHIBy~1sFkAATCfAmbXaG1mk1M7foTE96ZBJlKNhUO5qwtDJmw91mXM0q7X0Yba2IdLQkFl~FtunkCi- DFxUEOzNn5IqfV4ACAySNJtGZODZAjx1qivIRlFaiKsizhoUMWRlfZjmU1xya35X4o32Lgi517G0GFmld~XpxLE_&Key-Pair-Id=APKAJRP2AVKNFZOM4BLQ …
Unpacking the updated version …An error occurred while updating Enfold: The file could not be copied. enfold/lang/nn_NO.mo”
What can I do?
Best regards DianaHey Diana,
Your site has this error: Updates: enabled – token has changed and not verified
When I verify your Token I get this error:
username Error code 403 received from Envato: Forbidden: – code: not_authenticated email Error code 403 received from Envato: Forbidden: – code: not_authenticated
This looks like Envato is not recognizing your Token, this could be if you have used the same Token on more than one site.
You can try to create a new token for this license, but note that Envato has a limit on the number of checks in a 24hr period. So you may need to wait 24hrs.
Envato is the licensor and we can not issue licenses, if you have further issues please contact Envato.
A quick way to update is to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeHello Mike,
Thank you very much for your reply.
I have now tried all your options:
1. created a new token (I deleted the old one) and successfully linked it to ENfold. Unfortunately, however, I got an error message again during the update > see screenshot 1: https://osmosis.de/support/1.png
2. then downloaded the new Enfold theme from Themeforest and reinstalled it via Themes > see screenshot 2: https://osmosis.de/support/2.png > but after a short time an error message appears again: see screenshot 3: https://osmosis.de/support/3.pngWhat should I do now?
Best regards DianaHi,
I’m not sure why your theme is not manually updating, each of the errors are for a different language file that can not be copied, perhaps your file permissions are not correct. Directories should have 755 permissions and files should have 644 permissions. Try asking your webhost to check your permissions.
Or you could try updating via FTP, but if the permissions are not correct, you may have more errors the next time that you update.As for your Token for automatic updates, your username and email don’t seem correct:
are you sure that you have used the correct Token permissions?
I see that you also have the Envato Market plugin, but it also gives a “Updating failed. The file could not be copied” error which maybe also due to file permissions, so I would check with your webhost.
Best regards,
Mike
- You must be logged in to reply to this topic.