Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 22, 2021 at 4:13 pm #1321935
    Kjaer1

    Hi There,

    I have an issue with updating our theme. I get the following error code:

    Downloading update from https://marketplace.envato.com/short-dl?hash=fb7b3637-a92d-474a-bb61-91b75dac70f5…
    Unpacking the update…

    Could not copy file. enfold/framework/php/legacy/class-tgm-plugin-activation.php

    Could you please let me know how we can fix this?

    current Parent Theme (Enfold) Version Number is 4.8.6.1 – a new version 4.8.6.2 is available.
    PHP version: 7.2.24

    September 24, 2021 at 6:28 am #1322112
    Rikard

    Hey Kjaer1,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 27, 2021 at 8:27 am #1322418
    Kjaer1

    Hi Rikard,

    Thank you for your reply. Please find the information included.

    Kind regards,

    September 28, 2021 at 4:33 am #1322556
    Rikard

    Hi,

    Thanks for the update, I can’t see any login details though. Could you try posting them again please? Also make sure that you write something in the public box before sending them.

    Best regards,
    Rikard

    September 28, 2021 at 10:00 am #1322601
    Kjaer1

    Hi Rikard,

    My apologies, something went wrong. Please find it again.

    September 28, 2021 at 1:07 pm #1322631
    Pedalnorth

    Similar issue with me…

    September 29, 2021 at 6:23 am #1322718
    Rikard

    Hi Kjaer1,

    Thanks for that. Please try following this in order to generate a token for the backend of the theme: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    September 29, 2021 at 6:23 am #1322719
    Rikard

    Hi Pedalnorth,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

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