Viewing 16 posts - 1 through 16 (of 16 total)
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  • March 28, 2018 at 10:07 pm #934560
    sailboat907

    Hello,

    Just updated Enfold Child and immediately lost the website with an HTTP 500 error. Could you please take a look? I’m at a loss as to how to correct this. Thank you.

    • This topic was modified 6 years, 9 months ago by sailboat907.
    March 28, 2018 at 10:45 pm #934605
    Vinay

    Hey sailboat907,

    If you recently updated enfold theme to 4.2.6 and get an HTTP 500 error do not worry your data will be 100% safe in the WordPress database.

    Please perform the below steps to resolve this issue:

    1. If you can log in to WordPress backend please deactivate all plugins.

    2. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.

    Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

    3. Replace the header.php file in wp-content/themes/enfold folder with an updated version of the header.php file.

    4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.

    5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

    To increase the WordPress memory limit please access wp-config.php file and add the below line 

    define('WP_MEMORY_LIMIT', '256M');

    For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    and you can contact your service provider to increase the memory limit.

    If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.

    Best regards,
    Vinay

    March 29, 2018 at 4:51 pm #934907
    sailboat907
    This reply has been marked as private.
    March 29, 2018 at 7:19 pm #934951
    annameis

    This update is causing all of my Enfold sites to go down. Even my major hosts are not offering PHP 7 to Managed WordPress accounts. I will have to not update any more of my sites.

    March 30, 2018 at 7:54 am #935143
    Victoria

    Hi annameis,

    You can still be running php5.6.3. Just rename the old Enfold folder and upload a fresh copy via ftp and you should be fine.

    Best regards,
    Victoria

    March 30, 2018 at 7:59 am #935144
    Victoria

    Hi sailboat907,

    Credentials did not work for me. Could you please update the credentials?
    What is the link to your host panel?

    Best regards,
    Victoria

    March 30, 2018 at 12:56 pm #935284
    sailboat907

    Dear Victoria,
    Thank you for your kindness. I greatly appreciate your help and respect your talents..
    With warmest regards,
    Carol

    • This reply was modified 6 years, 8 months ago by Victoria.
    March 31, 2018 at 11:35 pm #935649
    Mike

    Hi,
    I logged into your cPanel and went to change your PHP version, but before I did anything I saw that the tool warned “Cannot open /home5/smoothee/public_html/.htaccess for reading. Please contact support.”
    I recommend having bluehost support look at this.

    Best regards,
    Mike

    April 3, 2018 at 2:00 pm #936556
    sailboat907
    This reply has been marked as private.
    April 3, 2018 at 10:52 pm #936839
    Basilis

    Hi,

    Your .htaccess ahs to be 775 form default, for WordPress to work ( and other folders also ).
    Cold you please check with hosting provider so everything functions perfectly form that side?

    Best regards,
    Basilis

    April 4, 2018 at 3:57 pm #937243
    sailboat907

    Due to the update my site has been down for over a week. I’m losing hope that it will ever be fixed.

    April 4, 2018 at 4:37 pm #937281
    Yigit

    Hey,

    I replaced header.php file of the theme to make it backwards compatible with older versions of PHP and flushed cache. Please review your website :)

    Best regards,
    Yigit

    April 17, 2018 at 4:13 am #942881
    wacky32

    Hi There,

    I’m having this same issue. I followed all the steps outlined by Vinay and also did a clean install of enfold via ftp.

    Bluehost is my host, and looking on the backend, the php version is 5.4.24

    Wondering what the next steps are?

    • This reply was modified 6 years, 8 months ago by wacky32.
    April 18, 2018 at 2:00 am #943323
    Mike

    Hi,

    @wacky32     Please open a new thread so we can assist, we will want communicate in the Private Content area, such as your URL & admin login, but as this is not your thread your info will not be private. Thanks for your patience and understanding.
    In your new thread please provide admin login info and detail your issue.

    I have viewed your site and it seems to be loading fine, right now, Please include admin login so we can see the issue.

    Best regards,
    Mike

    April 18, 2018 at 2:07 am #943325
    wacky32

    Hi Mike,

    I started a new thread. I’ll add in login details there.

    thanks!

    April 18, 2018 at 4:09 am #943360
    Mike

    Hi,
    Thank you for using Enfold.

    Best regards,
    Mike

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