Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 11, 2018 at 1:23 pm #925197
    iainpdavies

    Hello

    When I update my website to the latest version using FTP it stops the site from working and shows error code 500.

    Why is that and how can I fix it?

    Thanks
    Iain

    March 12, 2018 at 3:50 am #925315
    cmgieger

    Same here. Had to roll back to v4.2 to “fix” it.

    March 12, 2018 at 4:28 am #925317
    BrendaSarg

    Same here

    March 12, 2018 at 4:32 am #925319
    mgivens4182

    Is support reading these issues? I just updated also and am getting same error 500.

    March 12, 2018 at 11:48 am #925454
    iainpdavies

    Hi Support
    The error is still causing the error. I understand you might not work at weekends but is there any chance of an update now that its Monday..

    Thank you for your continued support.

    March 12, 2018 at 12:29 pm #925469
    sp1k3

    Having the same issue here as well.

    March 12, 2018 at 12:42 pm #925475
    Nikko

    Hi,

    We apologize for the inconvenience, can you give us ftp access? so we can inspect it and try to debug. Just post it in Private Content.

    Best regards,
    Nikko

    March 12, 2018 at 1:05 pm #925489
    iainpdavies

    Hi Support

    It seems lots of people are having this issue with the latest version of the Enfold theme!? I have reverted my website back to the previous version for now so that you guys can answer another more important issue I am having.

    If you download the new Enfold theme files yourself and install them in WordPress you will see that an Error 500 is displayed and the whole website does not show. This is quite urgent as many people are having the same issue. Do you not test the new theme downloads before making them available to paying customers? Should someone who looks after the issuing of new versions be looking at this as a matter of urgency?

    March 12, 2018 at 1:53 pm #925508
    Yigit

    Hi!

    Sorry for the inconvenience. Please upgrade PHP version to minimum 5.6 or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions. Please also see – https://kinsta.com/blog/php-7-hhvm-benchmarks/

    If that still does not work, please remove enfold parent theme via FTP and then re-install to make sure all files are updated.

    Cheers!
    Yigit

    March 12, 2018 at 2:47 pm #925535
    iainpdavies

    Hi Support

    That worked a treat. Thank you for your help.

    March 12, 2018 at 2:54 pm #925537
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

    P.S.: Anyone else other than @iainpdavies, if you still have issues after applying suggestions in my previous post, please start a new thread and attach FTP and WP admin logins in private content field and we will look into it.

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